Managed Desktop PCs Usage Guidelines
- Managed Desktop PC Policy
- Purpose of the guidelines:-
- Scope :-
- What Equipment and Services BUCS will Provide:-
- What BUCS will Expect From You:-
1. Managed Desktop PC Policy
The BUCS Managed Desktop PC Policy undertakes to extend the provision of managed IT services to staff of the University to include the provision of a standardised desktop computer, suitable for a range of desktop computing requirements.
2. Purpose of the Guidelines:-
These Guidelines will establish the terms of the BUCS Managed Desktop PC provision to staff, explain what equipment and services will be provided by BUCS, and what will be expected of the system user.
These Guidelines apply to all staff users of managed desktop computers.
4. BUCS will Provide the following Equipment and Services :-
BUCS will provide for your use, a desktop computer, monitor, keyboard and mouse. This will generally be in a tower or desktop format, with an adjustable height monitor.
The desktop computer will be deployed to your desk with the University Corporate Windows operating system build, configured for central management of operating system and software. The software will be likewise deployed using centrally managed tools where applicable. Where your role requires software which is not available through centrally managed tools, or which has individually licensed software, this will need to be arranged either on or near the time of installation with your IT Supporter, or through the online help form.
This equipment remains the property of BUCS throughout its lifecycle, which will normally be five years. The computer and monitor will be labelled with the machine name, which helps BUCS identify a number of factors connected with the computer, including its departmental location, and its membership of software groups.
BUCS will take responsibility for the specification of the machines, tendering, ordering, installation, maintenance and servicing, lifecycle management, and the management of operating systems and software delivery.
Initial installation will be arranged by negotiation between you and the IT Support team for mutually convenient times.
In the event of a serious problem with the computer, resolution may require replacement of the PC or an operating system rebuild and re-installation of software from centrally managed sources. Such an operation may overwrite any updates not automatically managed, and will wipe the hard disk drive (usually C:\) of the machine.
BUCS will make all reasonable endeavours to provide comprehensive hardware and system support at an acceptable level of service, bearing in mind the large and complex nature of the University's IT usage and environment. Support levels and performance are monitored and reviewed regularly, including by evaluation of support tickets.
Administration privileges on the machine will be retained by BUCS (although they can be granted to users for a limited period of time if a legitimate business requirement is provided).
5. What BUCS will Expect from You:-
BUCS will expect prompt reporting of system problems with the computer, requests for additional software, any any other computer related issues to be made using the online help form - http://www.bath.ac.uk/bucs/help/contact/index.html. BUCS will also expect a reasonable degree of interaction for resolution of issues.
BUCS will expect that the monitor and computer will be kept together where installed, and not transferred to another desk/user/system without permission of IT Support. As the computer is centrally managed, BUCS will also expect that you will not change or attempt to change the operating system and software deployment. Please note that these machines are also subject to the Acceptable Use Policy.
It is always good practice to keep all important files on mounted filesystems - you are expected to apply good filing practice and ensure that your personal files are on H:\ drive and work files on X:\ or other shared drives. Any files not stored on mounted filesystems may be lost in the event of a rebuild or other remedial work, which could include automatic system updates.