Vista & Office 2007 Support Statement
Overview
On the 2nd February 2007, Microsoft released the Vista operating system and Office 2007. This document outlines the policy of the University to the adoption and support of these products following discussion and feedback from the user community. Vista and Office 2007 are not just simple upgrades to our currently installed Windows XP and Office 2003. Both products present a challenge for users and supporters and cannot be rolled out without the proper support infrastructure.
On the 2nd February 2007, Microsoft released the Vista operating system and Office 2007. This document outlines the policy of the University to the adoption and support of these products following discussion and feedback from the user community. Vista and Office 2007 are not just simple upgrades to our currently installed Windows XP and Office 2003. Both products present a challenge for users and supporters and cannot be rolled out without the proper support infrastructure.
Statement of Authority, Scope and Responsibilities
This policy applies to all PCs capable of running Vista and/or Office 2007, either owned by the University, taking part in the Microsoft "Work at Home" rights or connecting to the University IP space, private or public. Computing Services are responsible for providing the necessary infrastructure to support Vista and Office 2007.
This policy applies to all PCs capable of running Vista and/or Office 2007, either owned by the University, taking part in the Microsoft "Work at Home" rights or connecting to the University IP space, private or public. Computing Services are responsible for providing the necessary infrastructure to support Vista and Office 2007.
Essential elements for University wide adoption
1. Delivery into our Active Directory environment
2. Training
3. Documentation
4. Support
1. Delivery into our Active Directory environment
2. Training
3. Documentation
4. Support
Vista
Licensing
The licensing model prescribed by Microsoft under our Campus Agreement gives the University the right to install the Ultimate, Enterprise or Business Editions of Vista. The Enterprise version of Vista is specifically aimed at Active Directory users.
The licensing model prescribed by Microsoft under our Campus Agreement gives the University the right to install the Ultimate, Enterprise or Business Editions of Vista. The Enterprise version of Vista is specifically aimed at Active Directory users.
Users taking part in the "Work at Home" scheme will need to go to ITP and purchase appropriate media.
University owned PCs
Active Directory and stand-alone PCs
Supported versions: Enterprise
Until Computing Services has been able to put in place the essential elements for delivery, Vista will not be installed on any University owned PC in the Active Directory domain or stand-alone PC except for testing purposes. This limits the use to bona fide supporters only. PCs must be capable of running Windows XP Professional and will be installed with XP if purchased with Vista. In addition, they must be purchased through ITP so that they come with volume licensing enabled.
Supported versions: Enterprise
Until Computing Services has been able to put in place the essential elements for delivery, Vista will not be installed on any University owned PC in the Active Directory domain or stand-alone PC except for testing purposes. This limits the use to bona fide supporters only. PCs must be capable of running Windows XP Professional and will be installed with XP if purchased with Vista. In addition, they must be purchased through ITP so that they come with volume licensing enabled.
Staff Home desktop PCs
Supported versions: Ultimate/Business
Support - documentation will be provided to enable working from home. Support will be given on a best effort basis and with the agreement of the local IT supporter.
Supported versions: Ultimate/Business
Support - documentation will be provided to enable working from home. Support will be given on a best effort basis and with the agreement of the local IT supporter.
Notebook PCs
Supported versions - Ultimate/Business
Support – Vista will be supported on a “best effort” basis and with the agreement of the local IT supporter.
Supported versions - Ultimate/Business
Support – Vista will be supported on a “best effort” basis and with the agreement of the local IT supporter.
Personally owned PCs
Support – Vista will be supported on a “best effort” basis and with the agreement of the local IT supporter.
Support – Vista will be supported on a “best effort” basis and with the agreement of the local IT supporter.
Office 2007
Until Computing Services has been able to put in place the essential elements for delivery:
- Office 2007 will not be installed on any University owned PC
- Support of Office 2007 installed on personally owned PC will be done on a “best effort” basis.