Even with the best of intentions, misunderstandings can easily occur in almost any type of communication. Most professionals receive many emails every day; if the subject does not grab them they may not even open your email. Often recipients only read partway through a long message, hit "reply" as soon as they have something to contribute, and don’t keep reading. This is part of human nature.
- Don't send your email to more recipients than is necessary (if you're 'replying to all', make sure each person should receive it before you send).
- Put everyone who you want to action your email in the To: field.
- Put people who don't need to action anything (but do need to be aware of the information) in the cc: field.
- The most important part of an email message - use it well.
- Should sum up what the email is about (e.g. "Agenda for meeting 8/1", not "Hello").
- One topic for each email. Get to the point and stick to the point.
- Maximum one paragraph or five bullet points.
- Write as you would speak in plain English but don't write as you chat (avoid slang etc.).
- Assume nothing is private - email is like sending a postcard.
- Don't write too much in UPPERCASE - this is considered SHOUTING.
- Don't write anything sarcastic, abrupt or rude.