Service Desk
Welcome to the service desk!
We're here to provide a first point of contact for students and staff with any IT related problems. We aim to restore normal service and resolve issues as quickly as possible.
We understand that it's frustrating and worrying when there are issues with your IT equipment and software, so there are many ways with which you can contact us directly. For most requests it's best to use our quick online help form- just click the large pink button on the left of this page.
Students
Support
for
students
Visit our New Student Guide.
Or see tabs below for popular info...
Wireless Access
Wireless on campus
Wireless (eduroam) is provided across much of campus and is being added to all of the residences.
For more on getting connected see our eduroam wireless page.
Mapping drives
University filespace
'Mapping a drive' is when you connect your PC to a file or folder on the university network. You can map drives whether you are on or off the university campus.
For instructions on mapping your H: and X: drives see the Mapping drives and Printers page
Printing in Library
Managed print service
There are a few ways that you can get information about the university's print service.
You can also set up your laptop to print directly to the Library printers by following the setup guides:
Webmail
Student Email
Webmail is a secure website that does the same job as your regular desktop email client. With Webmail you can access your University email from anywhere in the world as long as you have internet access.
For more on webmail see our webmail page
Staff
Access to email
Mozilla Thunderbird is the university's recommended email client. It is free for personal use and available on all computers in public areas, such as the library, and via Remote Desktop.
Remote desktop
Access to files and tools
Using Remote Desktop you can connect to the Uni from home and see all your tools and work files as if you were at the campus. Here are some other pages that help with connecting to the university:
Calendar
Diary and Calendar
Assistance with managing your appointments and work time more effectively.
Agresso
Finance
Agresso is used to manage the University's finances, from invoicing and receipting to purchasing. It is used to authorise payments, manage budgets and provides the University's accounts at the end of each year.
For training see IT training pages
To connect see our Agresso login page
General
Installing Software
Software Access
If you want software on a campus workstation contact you local IT Supporter. For personal use see our secure downloads area or visit the Campus Computer Shop (ITP).
Anti Virus
Virus Protection
Sophos is free for both Staff and Students - all it requires is for you to have a valid and enabled University Account.
For more on using sophos Anti-Virus see our Anti-Virus page.
File Storage
H: drive
Anyone with a BUCS account can store and retrieve their personal files on the campus network.
For more on accessing your H: drive see the File storage page.
Self Service options
Helping yourself
Maybe you just want to find the answer to your questions. Here is a list of our self help tools.