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Contact Service Desk

The Service Desk team





Helping students help themselves

Telephone 01225 383434

Visit us at the kiosk
Library Level 2
Mon, Tue, Thur, Fri
9am - 5pm
Wed 10am - 5pm

Out of hours

Home → Computing Services: Help

Service Desk

Welcome to the service desk!

We're here to provide a first point of contact for students and staff with any IT related problems. We aim to restore normal service and resolve issues as quickly as possible.

We understand that it's frustrating and worrying when there are issues with your IT equipment and software, so there are many ways in which you can contact us directly. For most requests it's best to use our quick online help form - just click the large pink button on the left of this page.






Visit our New Student Guide.

Or see tabs below for popular info...

» Forgotten Password
» Free Anti-virus
» Xbox 360 with ResNet
» Student Remote desktop
» ResNet
» Laptop Surgery

Wireless Access

Wireless on campus

Wireless (eduroam) is provided across much of campus and is being added to all of the residences.

For more on getting connected see our eduroam wireless page.

Mapping drives

University filespace

'Mapping a drive' is when you connect your PC to a file or folder on the university network. You can map drives whether you are on or off the university campus.

For instructions on mapping your H: and X: drives see the Mapping drives and Printers page

Printing in Library

Managed print service

There are a few ways that you can get information about the university's print service.

» Library pages
» Print Services pages
» Computing Services pages

You can also set up your laptop to print directly to the Library printers by following the setup guides:

» For Mac
» for Windows


Student Email

Webmail is a secure website that does the same job as your regular desktop email client. With Webmail you can access your University email from anywhere in the world as long as you have internet access.

For more on webmail see our webmail page






Visit our New Staff Guide.      

Or see tabs below for popular info...

» Agresso
» Vacation message
» IT Training
» Instant messaging
» Shared mailboxes
» Audio Visual

Email & Calendar

Access to email and calendar

Microsoft Outlook 2013 is the University's recommended communications tool.


» Introduction to Outlook
» Use webmail (OWA) at mail.bath.ac.uk

Remote desktop

Access to files and tools

Using Remote Desktop you can connect to the Uni from home and see all your tools and work files as if you were at the campus. Here are some other pages that help with connecting to the university:

» Virtual Private Network (VPN)
» Mapping drives and printers
» Using Remote desktop facilities
» Setting up Wake on LAN



Agresso is used to manage the University's finances, from invoicing and receipting to purchasing. It is used to authorise payments, manage budgets and provides the University's accounts at the end of each year.

For training see IT training pages

To connect see our Agresso login page






Visit our Computing Services News Section.          

Or see tabs below for popular info..

» Help form
» Recover deleted files
» Account Manager
» Computer Shop

Installing Software

Software Access

If you want software on a campus workstation contact you local IT Supporter. For personal use see our secure downloads area or visit the Campus Computer Shop (ITP).

» Contact your IT Supporter
» Secure Downloads
» Campus Computer Shop

Anti Virus

Virus Protection

Sophos is free for both Staff and Students - all it requires is for you to have a valid and enabled University Account.

For more on using sophos Anti-Virus see our Anti-Virus page.

File Storage

H: drive

Anyone with a BUCS account can store and retrieve their personal files on the campus network.

For more on accessing your H: drive see the File storage page.

Self Service options

Helping yourself

Maybe you just want to find the answer to your questions. Here is a list of our self help tools.