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How to connect to Wireless
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Mapping H:, X: drives
Printing from library printers
Student remote desktop

Contact Service Desk

The Service Desk team

 

 

 

 

Helping students help themselves

Telephone 01225 383434

Visit us at the kiosk
Library Level 2
Mon, Tue, Thur, Fri
9am - 5pm
Wed 10am - 5pm

Out of hours

 
HomeComputing Services: Help → newstudent

The tabbed guide below will help you familiarise yourself with University of Bath Computing Services.  The focus is on the most heavily used services that we offer. Our video, Guide to Computing Services 2016 will also help you find out about our services. 

Follow us @UniofBathIT to keep up to date with IT developments that affect you.

Account Access

account Your Computing Services account is your passport to all the IT services available here at the University of Bath.
You need to register before each academic year starts in order to have full access to the computing facilities. You can do this online a the Registration link.

To reset your password you can visit the reset your password page.This is the password you use to access all your IT services.

Once you have registered you can log in to any of the public access PCs, use email, surf the web and write assignments on campus and off.

Staying safe  online

sheild Students must run a current antivirus program on their computers.  Free sophos anti-virus for Mac users and free sophos anti-virus for Windows users is available. 

We encourage all staff and students to use a strong password. You can change your password using our Change Password Account Manager tool.

Dont get caught out by downloading content that is copyrighted, read our advice on the use of peer-to-peer applications.

We filter out hundreds of spam, phishing email every day, however, some still get through, protect yourself against scams by reading more about phishing emails

Read the terms and conditions of your use of University IT services Acceptable Use Policy
 

 

Access to the Internet

internetAs long as you have a valid University of Bath username and password you have the ability to get access to the university network where you will have available:

  • Email
  • printing
  • Filestore
  • The Internet

Wireless: Wireless is available in most of the residences and around most of campus - the university wireless service is called eduroam.

Automatic setup for Windows, Mac, iPad, iPhone or Linux.

Manual setup for Other devices.

Resnet: In residences ResNet (residential wired network) gives users wired access from all University accommodation. 

Public access computers: There are computers available around campus for students to use to gain access.

University remote desktop (UniDesk) UniDesk allows you to access a desktop of University computing resources from anywhere with internet access.

Docking: Docking involves physically connecting your laptop computer to one of the publicly available docking stations

The campus computer shop located on level 2 in the Library sells a range of computers and accessories at discounted prices

Filestorage

folder_48As long as you have a valid University of Bath username and password you can store and retrieve your personal files on the campus file servers.

Every user account has a storage quota so that everyone can have enough disk space for their needs. You can see how much space you've used with the account manager

Here are the main ways of getting filestorage:

H-drive: You can save files to your H: drive.

Moodle: Access online content for your course provided by your lecturers. Moodle - virtual learning environment

Learning Material Filestore: this is the University of Bath's provision of online file storage to all its students and staff see Learning Materials Filestore.

Email and Calendar

email

Webmail: Use Outloow Web App for your University email and calendar

Follow us on twitter: Get up-to-date information from Computing Services @UniofBathIT.

 

Printing with managed print service

printerAll printing is centralised. This means that when you want to print a web page or an essay it will be sent to a queue. You then need to go to one of the printers in the library or in your department and log in to print it out.

You will need your library card and your pin to retrieve the document from the printer. The document will stay in the queue for 48 hours, which means that you do not have to pick it up straight away. 

There are set up instructions for connecting your laptop to the University Managed Print Service

 

PCs on Campus

PACs The library PCs are available for anyone with a University username and password. All the computers are networked and connected to the internet.

Make sure to familiarise yourself with the Acceptable Use Policy to avoid being banned or fined.

All public-access computers have Microsoft Windows 7 and office 2013 installed.

To learn more about where you access computers see our where to find a computer page

To find out how to access files from these computers see the where to find your files page

 

Software

disc_48 University of Bath Computing Services offers a variety of software which are made available to the various parts of the University.

Software discounts: Save money on software with student software licencing schemes discounted computer software

Public Access to Software: There are on-campus computers available for students to use that run Windows 7, Office 2013 and a wide range of subject specific applications

Course specific software: access software for your course without installing it on your computer University Desktop (UniDesk)

Licensed software: see a list of all licensed software in our Software Directory

Training

training

There are a few ways that extra training is available to students here on campus:

Undergraduate Sorted Training Get training from Sorted to improve your IT skills

Postgraduate Training Computing Services provide courses, guides and information in many popular software packages. You will need to pay for these.

Postgraduate Research skills The Researcher Development Unit provides development opportunities for doctoral students and research staff

 

Help

Help


Contact us directly

There are many ways you can contact us directly, use our online help form to tell us your problem. Visit us at the Service Desk in the Library, Level 2 for all general computer and network queries. Call us about general enquiries on (01225) 383434.

Students can bring their laptops to the Library and leave it at our lap top clinic.

If your request is urgent and it is outside our staff hours view our out of hours serious fault procedure for how to request help.