ResNet VoIP Telephone Service
- About
- Connecting your phone and PC
- Finding your handset number
- Making and receiving calls
- Residences with IP telephones
- Problems?
About
Several student residences now have Voice-over-IP telephones in each room.
These phones allow you to make and receive calls:
- Between rooms (for free).
- With people using the PC phone software (for free).
- To national and international land lines and mobiles (for a fee).
The phone service and Resnet TV service are provided and supported by freewire.
Connecting your phone and PC
Your phone has two network sockets on the back, one marked LAN (on the right as you face the back of the phone) and one marked PC (on the left as you face the back of the phone) .
Your phone and PC will be connected differently depending on whether your residence has one or two wall sockets:
Residences with two wall sockets
These instructions apply to residences with two network sockets (Conygre, Cotswold, Derhill, Quantock, Wolfson, Woodland Court, but not Pulteney Court):
- In your room you will find two network sockets, (i.e. 1/201 and 1/202).
- Using the network cable supplied, connect the LAN socket of your phone to the socket with the even port number on the wall(in this case 1/202).
- Using your own network cable (available from the campus computer shop), connect your computer's network socket to the socket with the odd port number (in this case 1/201).
The PC socket of your phone should not be used.
In Pulteney Court there are two sockets, but no phones, only one of the sockets will be active, this may be even or odd.
Residences with one wall socket
These instructions apply to all other residences.
- Using the network cable supplied, connect the LAN socket on your phone to the socket on the wall.
- Using your own network cable (available from the campus computer shop) connect the PC socket on your phone to your computer's network socket.
Your telephone will need to connected to the power in order for your PC to work.
Finding your handset number
When your phone is activated a number of the form 203-12345 should appear on the screen. This is your handset number.
If you are not in your room, you can find your handset number by going to the account manager: https://www.bath.ac.uk/account/ and clicking on the ResNet tab.
- To make internal calls you need to use the eight digits (203-12345) of this number.
- To make incoming calls from a mobile or land line you need to use the full number (203-12345) (see Making and receiving calls below).
If your handset number does not appear on your phone check the Problems? section below.
Making and receiving calls
Emergency Calls
To raise an emergency call, via security, please dial 666 .
Internal calls to university phone extensions
To contact a university phone extension dial 2037 and then the four digit extension number. (e.g. to call x1234 dial 2037 1234) .
Internal calls to other ResNet phones
To call another room from a ResNet phone just dial their handset number (e.g. to call 203-12345, dial 203-12345)
Outgoing calls to land lines or mobiles.
In order to make outgoing calls to land lines and mobiles you will need to do the following:
- Sign up to the freewire service and get an account number. For instructions on signing up, you should visit the freewire web site: http://www.freewiretv.com/.
- Associate your handset with your freewire account. To do this you will need your freewire account number (in the email they send you). Simply dial 170 from your phone and follow the instructions.
- Purchase credit for your account. Instructions for doing this can be found on the freewire web site. Pre-payed phone cards can be bought from the Student Union shop.
Once you have signed up you will be able to make external calls by dialling the relevant phone number including the full STD dialling code.
Receiving calls from external numbers
To phone a resnet phone from an outside line (including other phones in the university) you need to dial one of the following numbers:
| From within the UK: | 0844 546 0000 |
| From overseas: | +44 207 983 9388 |
When you are connected you will need to enter the full handset number of the phone you wish to call (including the first three digits).
For example, to ring 203-12345:
- Dial 0844 546 0000.
- Wait until you are connected and prompted for a freewire ID or handset number.
- Dial 203-12345.
Receiving calls from the freewire PC phone
Anybody with an internet connection can make calls to your ResNet telephone using the freewire PC phone.
To phone a resnet phone from the PC phone, start the freewire phone application and dial the full handset number of the phone you wish to call, including the first three digits.
Residences with IP telephones
| Residence | In service |
|---|---|
| Carpenter House | Yes |
| Conygre Terrace | Yes |
| Cotswold Terrace | Yes |
| Derhill Terrace | Yes |
| Osborne House | Yes |
| Marlborough Court | Yes |
| Mendip Terrace | Yes |
| Polden Court | Yes |
| Quantock Terrace | Yes |
| Quarry Terrace | Yes |
| Solsbury Court | Yes |
| Thornbank Gardens | Yes |
| Wolfson Terrace | Yes |
| Woodland Court | Yes |
Problems?
If you are having trouble using your phone, check the following:
- Check that your phone is connected to the correct network socket (see Connecting your phone). And that the power adapter is plugged into the wall and switched on.
- Check that you have activated your Resnet connection. If you have not activated your connection your phone will not work in some residences.
- Check that your residence is in the list of active residences above. If your residence is not listed as active then you will need to wait until the date listed.
- Try resetting your phone. Press the Menu button, then the Up arrow, then the Menu button again.
- Press the Menu button, the phone should display: [1] dhcP On , if it displays: [1] dhcP oFF , press the Menu button again and push the Up arrow button to change it to: - dhcP On . Then push the Menu button again to store the setting. Then turn the phone off for thirty seconds and then back on.
If you have any queries about the freewire service or you have problems making or receiving calls you can get in touch with free wire using the following contact information:
| Web site | http://www.freewireTV.com/support.html |
| support@freewireTV.com | |
| Telephone Support | Freewire phone:150, or any other phone:0845 606 0051 |