Communications and Collaboration: Migration Information
When will my PC be upgraded with Office 2013 and Outlook 2013?
Your IT Support Team will contact you directly to inform you about this update and schedule the installation work of Office and Outlook 2013 (please note that you should not use Outlook until after your migration has been completed).
Will all of my emails be migrated?
Yes, all emails will be migrated from the old IMAP server to Exchange 2013. Your supporter will organise a time when the migration procedure will take place. When you have been informed of date you will need to open Outlook or another email client connected to Exchange 2013 to access your emails on the new server.
Will my calendar be migrated?
Outlook Calendar will be migrated on the last weekend in June 2015. At this point all Oracle Calendar data will be imported in bulk. Please continue to use Oracle Calendaring for any meetings until further notice.
Will my address book\contacts be migrated?
We will not be migrating your address book\contacts, you could possibly export your current Address book\Contacts and then import it into Outlook using the Import\Export feature as Outlook does support most imports.
How can I access emails?
The University of Bath provides and supports:
Outlook Web Access via a browser - mail.bath.ac.uk.
There are however different clients that can be used with Exchange, if you are a linux user you could also use the client Evolution with EWS addon to connect to our Exchange 2013 servers.
First time use
This is a list of things you need to be aware of and configure now you are migrated to Exchange.
- Opening Outlook - the first time you open Outlook, you will be prompted to setup your profile. This will automatically discover your username, after setup you will be prompted to restart Outlook.
- Email forwarding - if you forwarded\redirected your email to another email address (externally for example) this would have been lost in the migration. You will need to setup new rules to forward your emails.
- Signature - set your new signature, see section Signatures.
- Out of Office - if your going on holiday, you may need to set your out of office, please see Automatic Replies (out of office) section for information on how to setup a out of office message.
- Shared mailboxes - if you had access to shared mailboxes you will need to access these via Outlook, to set these up please see the Shared Mailboxes section.
For information on using email tools such as Out of Office, Forwarding, Junk / Spam settings and administering shared mailboxes please use the Email Tools Page
My "To" field doesn't auto-generate names
Outlook does not automatically poll the Global Address List for users names, instead it creates a cache locally once a user has been emailed or the name has been resolved in one of the mail To\From\CC\BCC fields.
To resolve a users name, input their name into the To field and then select the Check Names button or tab into the next field. This will create the cache and the next time you email the user they will appear in the drop down.
Need Help with Outlook or Outlook Web App?
Why not give the Microsoft Office Support site a try https://support.office.com
Accessing Shared Mailboxes not on Exchange
Please see this page for details.
Accessing Shared Mailboxes within Exchange
Please see this page for details.
Mobile device connection (phones / laptops etc.)
See the Mobile Device page for information.
Adding Exchange account to Apple Mail on Mac OS X Yosemite (10.10)
Please note. Computing Services offer limited support for this configuration. Please ensure you are running the lastest release of OS X
1) Open system references
2) Select internet accounts
3) If there is no option to select a service (as in step 4) then click the plus button.
4) Select exchange
5) Fill in your name, email address (in the format email@example.com and not firstname.lastname@example.org) and password and click 'next'.
6) As long as you are connected to the Internet, Mac OS X should auto-detect the university's mail server settings. Once it confirms the settings, click 'Continue'.
7) Choose which options of Exchange that you wish to use with your Mac (certain services, such as 'Calendar' are not in use at the university as yet) then click 'done'
8) Your account has now been set up on your Mac and you should be able to see it in 'Internet Accounts'
Can I connect Outlook on my home PC / laptop to Exchange
Microsoft have made the process for connecting Outlook very easy, if you open the Outlook client and follow the Add Account wizard you will be guided through the steps to set up your University account.
There is a policy in place which will automatically delete items stored in the Deleted Items folder after 30days. After this things move to the Dumpster which is an area outside your mailbox. To recover items from the Dumpster, right click on the Deleted Items folder > Recover Deleted Items for a further 90 days. Please refrain from using your deleted items folder as a storage location for emails, as items will be removed.
Outlook blocks certain attachment extensions by default - see this Microsoft page for details.
Outlook Web App & AdBlock
If you find that emails that you send from Outlook Web App are being blocked as Viruses or Spam, this could be a result of additional meta information being injected into the body of the email by AdBlock. To work around this problem it is necessary and beneficial to Whitelist the whole bath.ac.uk domain. The following link has been provide to do this for you automatically, click here to subscribe to the fix.
Where are my BCC fields?
Open a New Email, go to the Options tab and select BCC (under the show fields section).
In-line commenting can be used to preface your text with your name in replies. To do this go to File > Options > Mail > scroll down to "Replies and forwards" section and tick "Preface my comments with" and enter your name.
Searching for a Folder in Outlook 2013
By default Outlook 2013 doesn't give you the option to search for a folder, but you can search for messages within a folder and then reveal the folder location using the following work-around.
Firstly search for a message that you know is located in the folder using Instant Search.
When you've found the message, open it via a double-click and then press CTRL+SHIFT+F to open the Advanced Find dialogue. Simply click the Browse button in the Advanced Find dialogue and it will display the folder path to the message.
Dealing with SPAM
The University already has a number of technologies in place to filter and block unwanted E-mail messages as they arrive at the University E-mail servers. On average these technologies are blocking around 60% of the messages that arrive daily. That said, we know that unwanted messages still get through.
Fortunately our Exchange Servers also scan and filter messages as a secondary layer of protection, removing yet move unwanted E-mail, but this still isn’t 100% perfect.
If you find you are still receiving unwanted E-mail you could consider using the Junk E-mail Options in Outlook 2013.These give you the flexibility to tune your own E-mail filtering to meet your needs. For further guidance please see this useful guide from http://support.office.com