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Communications and Collaboration Upgrade Project

Quick links

Orange dotted arrow 11x10 used in the left column  Communications and Collaboration Upgrade FAQs

Orange dotted arrow 11x10 used in the left column  Email Clients

Orange dotted arrow 11x10 used in the left column  Email Tools

Orange dotted arrow 11x10 used in the left column   Training Courses for Outlook 2013

 Orange dotted arrow 11x10 used in the left column On-line training resources for Outlook 2013 & Outlook Webmail 2013 (videos and guides)

Orange dotted arrow 11x10 used in the left column  Additional Help

 

Project Update - January 2016

Everyone with a University of Bath username and password are using email on Exchange.

Project Update - December 2015

By the end of January 2016 everyone with a University of Bath username and password will have been migrated from the previous email on IMAP service onto Microsoft Exchange.  The majority of staff use Outlook 2013 desktop client.  Everyone can use webmail at mail.bath.ac.uk.  

Project Update - March 2015

Between March and June 2015 an exciting change is happening to the University's email service. Computing Services are working hard to roll out Microsoft Outlook to staff University wide.  The move means changing from an IMAP server to an Exchange server.

For the majority, this means a change from Thunderbird to Microsoft Outlook 2013. Additionally everyone can use Microsoft Outlook Web App (OWA) online via https://mail.bath.ac.uk.  OWA features the majority of the same functionality as Outlook.

Outlook was chosen to replace existing email because it provides a wealth of useful features to collaborate with your colleagues and make your working life easier.

Benefits mentioned by our customers so far have included:


Following successful pilot schemes at the beginning of the year, involving staff from the University Library, Student Services and the Department of Electrical Engineering, the roll out has now begun for Faculties and Professional Services departments. The goal is to have all staff migrated to Outlook by the middle of June 2015 followed by migrating your Oracle Calendar over into Outlook.  Please continue to use Oracle until then.

So far the response has been largely positive and staff have been enjoying the benefits.  Although this may seem like a big change, your IT Support Team will be in touch and you will receive an email from Computing Services letting you know your go live date and guiding you through the steps to take before you start to use Outlook.

 

Project Background

An updated email and calendar system is on the wish list of many staff at the University of Bath.  Project Manager, Jon Elmes, confirms that the project to improve these is on track.  The project was announced in March 2014 by Andrew Lee, Director of Computing Services. 

The project team has been recruited and over the last 3 months they have been working with a number of specialist suppliers to design and plan the University's new email and calendar service.  Migrating over 15,000 email accounts brings its own complications, however the team are pleased that the solution will provide a feature rich user experience, integrating seamlessly with modern industry standard applications and devices.

Email solution

The University of Bath has invested in Microsoft Exchange 2013, delivering a rich email experience using Microsoft Outlook. Outlook Web Access (Webmail) will provide similar levels of functionality to the Outlook client, mirroring the look and feel of the 2013 suite of applications.  Many mobile devices already include full support for syncing Email and Contacts as well as AutoDiscovery to simplify configuration.

The University will run its Microsoft Exchange service in-house with support provided by Computing Services.  Keeping the service in-house will ensure that the University has sufficient control over access to data and security, as well as being able to manage the experience of service users more effectively. 

Instant Messaging and Presence solution to follow email and calendar

In addition the University plans to introduce a unified communications platform to complement Exchange / Outlook. Microsoft Lync will streamline communications by delivering a range of efficient communication productivity features including; Presence, Instant Messaging, Video and Voice calling as well as Web Conferencing and more. These features will be released in stages, starting off with Presence and Instant Messaging, with each stage being supported by more piloting, documentation, training and help videos.

 

Contact Us

You can email the project team via Comms & Collaboration Team

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