School of Management, Unit Catalogue 2006/07

MN30338 Human resource management in the service sector

Credits: 6

Level: Honours

Semester: 1

Assessment: EX60CW40

Requisites:

Before taking this unit you must take MN20291

or take a level 2 Human Resource Management or Employee Relations unit. Aims: The course aims to give a broad overview of major features of human resource management in the service sector. It examines issues which are of particular concern in this sector, especially, but not exclusively, in organisations which employ professional knowledge workers.
Learning Outcomes:
After completing this unit the student will be able to:
* Understand the contribution of HRM to the service sector organisation
* Identify four key HR practice areas in this sector
* Describe and analyse both content and context for these sets of HR practices
* Apply HR models to this sector
* Critically assess the value of theoretical HRM models.
Skills:
Juxtaposition of theory and practice (taught)
Identification good practice (taught)
Case analysis (taught and facilitated).
Content:
Distinctive characteristics of the service sector and of professional knowledge workers; approaches to the management of human resources in the services sector; detailed analysis of four key HR practice areas in the service sector: resourcing; training, learning and development; performance management systems and remuneration and reward.

University | Catalogues for 2006/07