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Programme & Unit Catalogues

Learning Partnerships, Unit Catalogue 2011/12


AS20350: Communication skills

Click here for further information Credits: 10
Click here for further information Level: Intermediate (FHEQ level 5)
Click here for further information Period: Academic Year at Wiltshire College (Trowbridge Campus)
Click here for further information Assessment: ES100
Click here for further information Supplementary Assessment: Supplementary assessment information not currently available (this will be added shortly)
Click here for further information Requisites:
Click here for further information Description: Aims:
The aim of this module is to introduce students to the range of skills necessary to carry out the social work process to an appropriately professional level.

Learning Outcomes:
By the end of the module students will able to:
* Use communication skills to form and develop relationships with service users/carers and other professionals (Key Role 1 Unit 1 Element 1.2; Key Role 2 Unit 5 Element 5.1 b, c & d).
* Negotiate the limits of relationships & confidentiality (Key Role 2 Unit 5 Element 5.1f; Knowledge Indicator 3e)
* Deal constructively with disagreements & conflicts (Key Role 5 Unit 17 Element 17.4 a-e)
* Transfer skills to new & unfamiliar contexts (Key Role 6 Unit 18 Element 18.3 d)
* Apply professional knowledge and skill to the social work process (Key Role 6 Unit 19 Element 19.1a)
* Challenge effectively & use professional assertiveness to justify decisions & uphold professional social work practice, values & ethics (Key Role 6 Unit 19 Element 19.2 a, b, c)
* Reduce contact & withdraw from relationships appropriately (Key Role 2 Unit 5 Element 5.5)
* Communicate with service users & their carers in ways which recognise & respect their diversity in terms of age, ethnicity, culture language, level of understanding, expertise & experience (Knowledge Indicator 3d).

Skills:
Communication skills; working with others; effective challenging; developing relationships with service users, carers, groups and other organisations; anti-oppressive practice.

Content:
The interview process; negotiating the limits of confidentiality; engagement; 'door openers'; the SOLER model; active listening; open questioning; empathy; reflection & paraphrasing; pattern recognition; constructive challenging; closure; cultural differences in verbal & non-verbal communication; working with diversity in communication.
Click here for further informationProgramme availability:

AS20350 is Compulsory on the following programmes:

Learning Partnerships
  • UDAS-WFB10 : BSc (hons) Social Work (Full-time at Wiltshire College (Trowbridge Campus)) - Year 2

NB. Programmes and units are subject to change at any time, in accordance with normal University procedures.