University of Bath - School of Management - Connected health and social care

Bath Centre for Healthcare Innovation + Improvement

University of Bath School of Management

Advancing the role of operational research and analytics in health and care


23 May 2017, 1.00 - 6.30pm


University of Bath
83 Pall Mall
St. James's


More information

University of Bath 50th Anniversary logo

A University of Bath 50th Anniversary Event

Download Professor Christos Vasilakis' presentation pdf

Download Dr David Paynton's presentation pdf

Download Dr Tricia Woodhead's presentation pdf

Tuesday 23 May 2017, University of Bath Pall Mall office
Invitation only

Operational research (OR) and advanced analytics, also known as 'the science of better', have been used over a number of decades by industry to improve operations, products and services.

Despite a number of successful projects and initiatives with considerable beneficial impact, there is evidence to suggest that health and care organisations have failed to benefit systematically from the use of these methods.

In this event we aim to gather a number of key national experts and stakeholders to review examples of successful local initiatives and discuss developing initiatives aimed at advancing the role and visibility of OR and advanced analytics.

As part of the discussion, we will consider the synergies with Quality Improvement and explore the potential role of OR in the context of Sustainability and Transformation Plans (STPs).

The event is organised by the Centre for Healthcare Innovation & Improvement, University of Bath. Founded in early 2015 and based at School of Management, one of the UK's leading business schools, this multi-disciplinary centre is focused on solving the practical challenges of health and social care systems. It leads and explores applied health research projects using a mixed methods approach while adopting a flexible and collaborative outlook to the choice and framing of the research problems and to the research methods and modelling techniques used.


This event is invitation only. Register your place external website.


Professor Veronica Hope Hailey

Veronica Hope Hailey portrait

Professor Hope Hailey is the Dean of the School of Management at the University of Bath and holds a Chair in Management Studies. Her previous appointments include Associate Dean and Professor of HRM at CASS Business School, Professor of HRM at Cranfield School of Management, Professor of Strategy at Bath between 2004 & 2006, and also a Fellowship at the University of Cambridge. She has been named among the "UK's Top 10 Most Influential HR Thinkers" from 2012 to 2016.

Professor Hope Hailey has co-authored one of the bestselling text books on the topic, Exploring Strategic Change. Furthermore specialising in working with large, mature organisations in collaborative research partnerships. Her most recent work has focused on the Repair of Trust following the financial crisis, culminating in a series of reports for the CIPD including "Cultivating Trustworthy Leaders". More recently, she has been commissioned by NHS Employers to conduct a study of 'horizontal trust' in NHS Vanguards

Veronica is married with five daughters.


Professor Christos Vasilakis

Christos Vasilakis portrait

Professor Christos Vasilakis is the founding Director of the Centre for Healthcare Innovation & Improvement (CHI2), Professor and Deputy Head (Research) of the Information, Decision and Operations Division of the University of Bath School of Management.

Christos's research interests lie in conducting studies using operational research/management science methods that contribute to the evidence base for delivering and managing health and care. He has worked on a number of problems originating from the entire continuum of health and care including the acute care sector, primary care, pharmacy, mental health and others.


Dr Tricia Woodhead, FRCR

Tricia Woodhead portrait

Tricia Woodhead BM MBA FRCR spent 24 years as a Consultant Radiologist in the NHS. She completed her MBA at Bath University in 2000, her dissertation delivery won the 2001 Systems Dynamics Society Student Prize.

For 12 years she was Medical Director and Director/ Quality and Patient Safety at an acute NHS Trust. In 2010 she was awarded a one year Fellowship based in the US as Health Foundation and Institute for Healthcare Improvement Quality Improvement Fellow and Improvement Advisor. She was Medical Lead for the South West Patient Safety and Quality Improvement Collaborative from 2011-2014.

She is currently Associate Clinical Director for Patient Safety the West of England Academic) Health Science Network (AHSN) and an Improvement Advisor to Zero Suicide South West (HSJ Patient Safety Winner 2016).

She has designed and co-written a six-week on-line course in Quality Improvement and Leadership with the University of Bath and currently has over 7000 UK and International learners participating in and completing the course.

During 2015 Tricia co-authored the Health Foundation Report Building the Foundations for Improvement on how to build systems to secure sustainable improvement in clinical care.


Dr David Paynton FRCGP, DMS, MBE

David Paynton portrait

David Paynton qualified in 1975 going into General Practice in 1981. He was a full time GP in Southampton before stepping into the corporate world of the PCT in 2005. As a full time principle, he was a past chair of the Wessex Faculty of the RCGP, chaired a local Multifund, an Out of Hours Cooperative as well as being a founder member of the GP Wessex Educational Trust and was a past GP tutor. Moving into the PCT as Chair of the Professional Executive, moving into a Commissioning role before leaving in 2010. He has continued in part time clinical practice and is still working in an inner city practice in Southampton. He is also working as clinical lead for Better Care Southampton working as part of Solent NHS Trust in developing new models of care. He was appointed as National Clinical Lead for the RCGP Centre for Commissioning in 2012 and is also piloting Care and Support Planning for the College. He was nominated as a Fellow of the RCGP in 1994, took a business degree in 2005 at Solent University, and awarded an MBE in 2009 for services to health care and the RCGP president's medal in 2016.


Dr Martin Bardsley

Martin Bardsley portrait

Martin has over 25 years' experience as a health services researcher and analyst. His work is mainly focussed on projects that seek to apply innovative approaches to the use of information to support decision making in health care.

He joined THF, part time in January 2016 after spending over seven years as Director of Research at the Nuffield Trust where he built up a team undertaking ground-breaking work on data linkage, predictive modelling and evaluation of innovations in service delivery. He had previously worked as an Assistant Director at the Commission for Health Improvement and at the Healthcare Commission where he led the development and implementation of new approaches to risk based regulation. Prior to that, he led a pan London public health intelligence programme looking at the factors shaping health in the capital. His early research interests also included studies on outcome measurement and case mix classification

Martin has a PhD from the London School of Economics and is a Fellow of the Faculty of Public Health. He has written over 100 articles and lectured widely as well as acting adviser to range of government, health service and academic projects.


Professor Sally Brailsford

Sally Brailsford portrait

Sally is Professor of Management Science at the University of Southampton. She has a background in mathematics but also worked for many years in the UK National Health Service as a nurse. Her second career, in academia, began in the late 1980s, and since then she has worked in the area of healthcare operational research (OR), mainly using discrete-event simulation and system dynamics. She has applied both approaches to a wide variety of healthcare-related problems. Her current research interests include hybrid simulation methods and behavioural OR. Sally is chair of the EURO Working Group on OR Applied to Health Services (ORAHS) and co-chair of the UK OR Society's Special Interest Group on Behavioural OR. She is the only person to have won the UK OR Society's Goodeve Medal three times, for the best paper published in the Journal of the OR Society (JORS) that year: in 2004 for modelling emergency healthcare services in Nottingham, in 2006 for modelling chlamydia infection, and in 2015 for modelling the dental workforce in Sri Lanka. She is a co-Editor-in-Chief of the OR Society journal Health Systems and is on the Editorial Boards of Health Care Management Science, the Journal of Simulation and Health Care Operations Research. In 2016 she was made a Companion of OR by the UK OR Society in recognition of her contribution to health OR.


Anna Burhouse

Anna Burhouse portrait

Anna is the Director of Quality at the West of England Academic Health Science where she facilitates the adoption of evidence into practice in the NHS using quality improvement methods and theories. Recent work has included working across five hospitals to prevent cerebral palsy, working with over 70 GP practices to prevent stroke, improving wound care across a CCG and innovating a new approach to mental health self management in young people. Anna has also established an Academy for Quality Improvement in the West of England to help NHS staff gain skills in this area and works with the University of Bath School of Management as Honorary Senior Research Fellow to deliver a massive open online course in Quality Improvement in Healthcare. Anna coaches NHS teams to achieve adoption and spread for the Health Foundation's prestigious Scaling Up programme and is working with Sheffield MCA and the Health Foundation to support the adoption of micro-system flow coaching with the Royal United Hospital Bath.

Anna is a Health Foundation Improvement Fellow, a Q Fellow, an Ashridge Business School alumni and a Consultant Child and Adolescent Psychotherapist, specializing in infant and peri-natal mental health, attachment and mental health care pathways for all age groups. In her spare time, Anna volunteers to co-create an NHS recovery college with people with lived experience of mental health difficulties, adult education and charities ( Anna's passion for quality improvement is rooted in a belief that co-production in health and social care leads to innovation.


Professor Martin Pitt

Martin Pitt portrait

Martin Pitt is currently Associate Professor of Healthcare Modelling and Simulation at Exeter University Medical School and Director of PenCHORD : The Peninsula Collaboration for Health Operational Research and Development. PenCHORD is a research team within the NIHR CLAHRC SW Peninsula which works in close collaboration with NHS organisations in Somerset, Devon and Cornwall. Its aim is to improve healthcare delivery through the application of operational research methods. Martin's early academic background was in psychology, cognitive science and human-computer interaction and during the early 1990s he worked as part of the Medical Informatics Group at Manchester University developing an interactive multimedia systems and simulation for use by healthcare professionals. He joined Exeter University in 2003 during which time he helped establish and now co-ordinates MASHnet - The UK Network for Modelling and Simulation in Healthcare. Martin has a long-standing and wide ranging experience in healthcare modelling ranging from economic modelling in health technology assessment to discrete event simulation and operational models for service re-design. His research interests are broadly the application of modelling techniques to improve healthcare with a particular interest in the implementation of these approaches within policy and decision making process to effect real change as well as the use of visualisation techniques to improve the accessibility of information for key stakeholders in the NHS.


Professor Mark Tooley FRCP, FREng

Mark Tooley portrait

Professor Tooley is Head of the Department of Medical Physics and Bioengineering and Director of Research and Development. He is a Consultant Clinical Scientist, a visiting professor with the University of Bath and the University of the West of England. Mark has a BSc in Electronic Engineering from the University of Bath and an MSc and PhD in Medical Physics from the University of London. Mark's research interests are in physics applications in anaesthesia, simulation and modelling in medicine, biological signal processing, physiological measurement, cardiac implantable devices, measuring the depth of anaesthesia, and novel patient monitoring solutions. He is a Chartered Engineer, a Chartered Scientist, a Fellow of the IET, the IPEM, the Royal College of Physicians and the Royal Academy of Engineering. He is currently a member of the working group on systems thinking in healthcare at the Royal Academy of Engineering.



1.00pm Optional lunch; coffee & registration

2.00pm Welcome & introduction

2.20pm Keynote 1: The role of O.R. and Analytics in Quality Improvement - Tricia Woodhead

2.50pm Keynote 2: The role of O.R. and Analytics in Sustainability and Transformation Plans (STPs) - David Paynton

3.20pm Q&A with keynote speakers

3.35pm Coffee break

3.55pm Summary, reflection and introduction to panel

4.05pm Panel discussion

4.50pm Closing remarks

5.00 - 6.30pm Networking reception


University of Bath Pall Mall office.