Food Direct caters for orders:
- for up to 100 people
- with a spend of less than £200
All other orders will be catered by the AHS team.
Placing an order
Our normal delivery times are between 7.30am and 6pm on weekdays.
On-campus orders for catering during normal delivery times have an minimum cost of £10.
Email email@example.com for the minimum cost if you want to place an off-campus order or request catering for any other time.
Notice of orders
You must place your order at least 48 hours before your event, or 72 hours if your event takes place on a Monday.
We need five working days' notice for orders outside our normal delivery times. These orders are subject to availability.
Order cancellations or changes
If you reduce your order by five or more people, we will apply a cancellation charge. The amount we charge depends on when you change the order and by how many people.
We will apply different charges depending on how much notice you give us before your event.
Tuesday to Saturday events
- We will not charge you if you cancel your order more than 48 hours before delivery
- We will charge you 50% of the order cost if you cancel between 24 and 48 hours before delivery
- We will charge you the full cost of your order if you cancel less than 24 hours before delivery
Sunday and Monday events
- We will not charge you if you cancel your order more than 72 hours before delivery
- We will charge you the full cost of your order if you cancel less than 72 hours before delivery
Changes or cancellation by us
We are entitled to cancel a booking. We will notify you by email if any part of the facilities are closed or otherwise unavailable because of events outside of our control. If this happens we will help you find an alternative supplier with similar items. We will have no other liability to you in these circumstances.
In all other circumstances, we will incur no liability for any failure to fulfil any contractual obligation if any cause beyond our reasonable control prevents us from doing so.
Delivery of order
You must sign the Order Receipt form at the time of delivery or collection.
We will aim to deliver within five minutes of your preferred delivered time.
If nobody is available to accept the order, we will leave all items in the requested delivery location.
We will collect your order two hours after the delivery time, unless instructed otherwise. You are responsible for making sure all items are at the collection point.
If the collection point is different to the delivery point, contact us on 07891 790083 or extension 5051.
We revise our prices annually on 1 September. If you book more than one year ahead the prices we quote you will be subject to revision and we will charge you the revised costs.
We will give you notice of any change in prices as soon as we can. If prices increase by more than 5%, you can cancel your booking within seven days of the notification. We will charge you for cancelling your booking if you do not cancel in this time.
University of Bath departments do not pay Value Added Tax (VAT) on any menu item except alcoholic beverages.
We strongly advise you to check the product description of any food ordered.
You can request food not on the menu, but it will be subject to availability and may incur a supplementary charge.