Before you begin

There are no prerequisites for this course. It is only available to TOPdesk operators who use the Incident Management module; please check you can log in as an operator before attending.

Delivery Method: Tutor led
Course Duration: 1.5 hours

What you will learn

TOPdesk is a program used for IT incident reporting at the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • find your way around the TOPdesk interface and understand the terminology
  • create, update and resolve tickets (incidents)
  • communicate with the person who created the ticket
  • find and review tickets that have been created
  • escalate and refer tickets to other operators

Book your place

A course will need a minimum of 2 attendees to run. Choose a course:

If you are unable to attend the above advertised date(s), please email us to enquire about future opportunities and to be put on the waiting list. You can also email us to arrange a session for your team to do as a group.

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