Design, Print & Photography

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New University Print Service

The University is moving to a new print service, to be provided and managed by Sharp. The service will be introduced across the University during July and August.

During May and June the Sharp service was implemented for student printing in the Library and in three 'Early Adopter' departments (Academic Skills Centre, Architecture and Civil Engineering and Chemistry). Feedback from that Early Adopter phase has informed the University-wide roll-out. 

The current Canon Managed Print Service will continue to operate alongside the new service until the roll out of the new printers is complete. Some Canon printers will be available in the Library until the end of August 2017. 

This page will be updated regularly throughout the transition and includes information about:  

Transition to the new service

Staff from Sharp and the University Print Service project team are liaising with local Department contacts to discuss transition plans for each area, and scheduling roll out dates to minimise the disruption to your usual print and scanning, and other operational, activities.

In general, the new printers will be located in the same place as existing printers. The printers allocated will be agreed with key personnel from the relevant department, and a list will be provided ahead of the roll out. 

Roll Out Timetable  

The main roll out commenced on Monday 10 July, and there are three tranches:
Tranche 1 - 10 to 28 July
Tranche 2 - 31 July to 18 August
Tranche 3 - 21 to 30 August.

Meetings with departments are underway to confirm individual department needs, printer profiles and transition arrangements. A list of departments included in each Tranche is available on our FAQ page.  

Preparing for the new print service 

You will not be able to print during the installation. We recommend you complete any necessary printing the day before your new printers are due to arrive. 

You will be notified that the new printers are 'Coming Soon' by a poster displayed next to printers the week before the installation. It will confirm the installation date.

If you have an urgent print requirement on the day of installation you should still be able to use Canon (or, if installed, Sharp) printers in other departments. Alternatively, email your print request to the Print Unit via print@bath.ac.uk  or, if you are on campus, take it to IDPS in 8 West 1.35. 

What will happen on the day of installation?

The Sharp team will deliver, install and test the new printers, and the existing Canon printers will be removed.

You will need to change your default printer to either UPS1 or UPS2. Full instructions will be provided in advance via email.

Posters will be displayed near new printers with a quick start guide to printing, copying and scanning. Instructions on how to print, copy and scan are also included in the information on this page. 

Training

A member of the Sharp training team will provide training and be available to answer questions after the printers are installed. This training normally takes place the day after installation but will be coordinated with department contacts in advance to accommodate the department's preference. Sharp trainers have also offered to provide further training at a later date, if required.

As noted above, posters will be displayed near new printers with a quick start guide to printing, copying and scanning. Instructions on how to print, copy and scan are also included on this page (see below). 

The Early Adoption phase

The Early Adoption phase verified the new system in a department setting and allowed the Project Team to evaluate the implementation approach ahead of the University-wide rollout. A survey was conducted and feedback from the Departments involved has informed the University-wide deployment.

The UPS Project Team and Sharp will continue to review and improve the process and printer configurations throughout the roll-out.

Department and project codes

Department and project codes will transfer into the new system and will be visible to you when you log in, so you can select the correct code to be charged.

You can continue to print to these codes throughout the implementation period, using either Canon or Sharp printers.

Print credit

If you have a personal print account your print credit will automatically transfer to the Sharp service when you log in to a Sharp printer. This applies to both students and staff (with personal accounts), and will mean that once transitioned you can print to any University Sharp printer.

If you subsequently need to print to a Canon printer elsewhere (using your print credit), you will need to add credit to your Canon print account or ask the Copy and Print team in the Library to transfer credit back to your Canon account.

During implementation of the new print service, every time you log in to a Sharp printer it will always check the Canon budget and transfer it. It will not transfer if you only use Canon printers.

NEW!! Staff personal print accounts

In response to staff requests, each member of staff has been allocated a personal print account so they can use University printers for personal printing. This can be accessed via a personal account button on the bottom left hand corner of the printer home screen.

 

Credit can be added to your Sharp personal account online via ups-topup.bath.ac.uk using your credit card, debit card, or PayPal; or by using the Sharp cash loader in the Library.

Printing, Copying & Scanning

How to change your default printer

Following the installation of Sharp printers in your area, you will be asked to change your default printer setting to UPS1 or UPS2. Once you have printed to a Sharp printer, you will be able to collect documents from any University Sharp printer.

To set your default printer in Windows 7

1. Open the ‘Start’ Menu
2. Select ‘Devices and Printers’
3. Select the printer you would like to set as your default 
4. Select ‘Set as default printer'.

To set your default printer on a Mac

1. Open ‘System Preferences’
2. Select ‘Printers & Scanners’
3. Select either ‘UPS1’ or ‘UPS2’ from the ‘Default printer’ dropdown

To set your default printer on Linux

GUI (Graphical User Interface)

1. Open ‘Printers’
2. Secondary-click on ‘UPS1’ or ‘UPS2’ and select ‘Set As Default’

COMMAND LINE

1. Open a terminal
2. Type either ‘lpoptions -d UPS1’ or ‘lpoptions -d UPS2’

How to Print -- from a University Windows or University Linux Desktop

To print from a University Windows or Linux desktop computer to a Sharp printer, you will need to map to a Sharp printer by:

EITHER: Changing your default printer to UPS1 or UPS2, as described above

OR:

  • Select 'File & Print' at your desktop and select the 'Printer' option
  • Select the printer 'UPS1' or 'UPS2' from the drop down menu

Then

  • Click on 'Print'
  • Log in to any Sharp printer (see the instructions on how to log in, below)
  • Select your department/project code or personal credit account
  • Select the 'Print' menu from the user interface to select and print your submitted print job.
  • Use the 'Home' button (to the right hand side of the menu screen) to return to the main menu at any time.  

Please note that the University default setting for all printing is black and white, double-sided.  

How to Print -- from a University Mac with Self Service

  • Open the ‘Self Service’ app on your Mac.
  • Select the ‘Setup’ button under ‘University Print Service’
  • Wait for the set up to complete.

Please note that when you send print jobs from your Mac, the print system will need to verify you are an authorised user. For each session, you will be prompted once, (when you send the first print job) to enter your University username and password and those details will be retained for that session.

If you log off your device and restart it at a later time/date you will be prompted to enter your verification details again - once per session.

If, however, you are accessing University systems via UniDesk, you will not need to enter your username and password to print.

Note: This is a step users of University Macs have not had to do on the Canon system so Sharp is investigating whether a more streamlined solution can be implemented.
 

How to Print -- from a University laptop, your own device, or a Mac without Self Service

To print from your own laptop, Mac or Linux computer please follow these instructions

Please note that when you send print jobs from your own device, the print system will need to verify you are an authorised user. For each session, you will be prompted once, (when you send the first print job) to enter your University username and password and those details will be retained for that session. 

If you log off your device and restart it at a later time/date you will be prompted to enter your verification details again - once per session. 

If, however, you have a Windows device and access the system via UniDesk, you will not need to enter your username and password to print.

How to Print -- to a MX-C300P printer

How to install a MX-C300P printer on University Windows Desktops (PDF)

How to install a MX-C300P printer on your own Windows Desktop or laptop and University laptops (PDF) 

How to install a MX-C300P printer on macOS (PDF)

How to Print to a MX-C300P printer (PDF)

Logging in to a Sharp printer

The Sharp printers can be accessed by placing your University ID card on the card reader. The card readers are embedded on the left hand side of the printer where it states ' Please place your card here'. 

If you forget your ID card, you will be able to log in using your University user name and password - just press the 'Forgot Card?' button on the Home screen.

How to Copy

  • Log in to any Sharp printer (see the instructions on how to log in to a Sharp printer, above)
  • Select the Department/project code to be charged
  • Select 'Copy' from the main menu to access the copying options
  • Follow the Quick Start instructions on the poster near your printer.

How to Scan

  • Log in to any Sharp printer (see the instructions on how to log in to a Sharp printer, above)
  • Select the Department/project code to be charged
  • Select  'Scan' from the main menu to access the scanning options
  • Follow the Quick Start instructions on the poster near your printer. 

Printing to Canon after your department’s transition to Sharp

If you need to print to a Canon printer after your transition to the Sharp service, change your default printer back to Postscript before sending your document to print. (See 'how to change your default printer', above and, if relevant, also 'What will happen to my print credit?'.)

Using Sharp printers before your department has transitioned from Canon

If you need to use a Sharp printer before your department's transition to the new service, you can print to either UPS1 printer or UPS2 (See ‘how to print’ instructions, above).

How to top up print credit

SHARP: Credit can be added to your Sharp account: 

  • online via ups-topup.bath.ac.uk using your credit card, debit card or PayPal
  • or by using the Sharp cash loader located at the rear of Level 2 in the Library.

CANON: If you need to use Canon printers over the Summer credit can be added to your Canon account

  • online via print.bath.ac.uk, using your credit card, debit card or PayPal, 
  • or by using the Canon cash loader at the rear of Level 2 in the Library
  • (or, if relevant, by asking the Copy and Print team in the Library to transfer credit back from your Sharp account. Their direct line is: 01225 386836) .

How to check your print credit

SHARP: You can check your Sharp print credit

  • at the Sharp printer - on the personal account screen
  • online via ups-topup.bath.ac.uk
  • at the Sharp cash loader in the Library.

CANON: You can check your Canon print credit

  • online via print.bath.ac.uk
  • or at the Canon cash loader at the rear of Level 2 in the Library.

Who to contact

Request toner and consumables

The new Sharp printers will automatically alert the Sharp onsite team when replacement toner or consumables are needed.

If you require toner, paper, or other consumables please raise a ticket via

  • go.bath.ac.uk/ups-help
  • or via the Computing Services' pink 'Help!' button (TOPdesk), selecting ‘Report a Fault’ from the main menu and clicking on the 'University Print Service - Sharp' button. 

You will need to provide the printer reference number and its location.

Report an issue

To report an issue with the new University Print Service, either go directly to: go.bath.ac.uk/ups-help or raise a ticket through the Computing Services' pink 'Help!' button.

Select ‘Report a Fault’ from the main menu and choose the 'University Print Service - Sharp' button. 

You will need to provide the printer reference number and its location.

A member of the Sharp onsite team will contact you as soon as possible to address your query.

For urgent requirements please call the Sharp helpline: Ext 4587.

Questions and feedback (including link to FAQ page)

If you have any questions or feedback about the roll out of the new service, please email ups-feedback@bath.ac.uk

Frequently Asked Questions can be found at the FAQ page. We will add to this page throughout the implementation. 

Print Service news items

Follow the links below to news items about the new University Print Service that have appeared on the staff homepage:  

05 July 2017: Update on new University Print System (UPS)

30 May 2017: Your new University Print Service (UPS)

11 April 2017: New supplier for University Print Service

16 February 2017: Managed Print Service project update

29 October 2015: Help shape your new print service

16 June 2015: Planning for a new print service