Design, Print & Photography

Managed Print Service banner image

New University Print Service

The University is moving to a new print service, to be provided and managed by Sharp. The service will be introduced across the University during July and August. For Early Adopters, the new service becomes available in late May and June.  

The current Canon Managed Print Service will continue to operate alongside the new service until the roll out of the new printers is complete.   

This page will be updated regularly throughout the transition and includes information about:  

What will happen during the transition? 

Staff from Sharp and the University Print Service project team will be liaising with local Department contacts to discuss transition plans for each area, and scheduling roll out dates to minimise the disruption to your usual print and scanning, and other operational, activities.

In general, the new printers will be located in the same place as existing printers. The printers allocated will be agreed with key personnel from the relevant department, and a list will be provided ahead of the roll out. 

How can I prepare for the new print service? 

Please assume that printers in your department will not be available on the day of installation. We recommend you complete any necessary printing the day before your new printers are due to arrive. 

If you have an urgent print requirement on the day of installation you should still be able to use a Canon printer. Alternatively, email your print request to the Print Unit via print@bath.ac.uk  or take it to IDPS in 8 West 1.35.  (Some Canon printers will be available in the Library until the end of August.)

What will happen on the day of installation?

The Sharp team will deliver, install and test the new printers, and the existing Canon printers will be removed.

Posters will be displayed near new printers with a quick start guide to printing, copying and scanning. Instructions on how to print, copy and scan are also included the information on this page. 

Will there be any training?

A member of the Sharp training team will provide training and answer questions on the day after the printers are installed. This training will be coordinated with department contacts in advance.

As noted above, posters will be displayed near new printers with a quick start guide to printing, copying and scanning. Instructions on how to print, copy and scan are also included on this page (see below). 

What will happen in the Early Adoption phase?

The purpose of the Early Adoption phase is to verify the new system in a department setting and to evaluate the implementation approach ahead of the University-wide rollout. We will be gathering feedback from Departments involved in the Early Adoption Phase to inform the University-wide deployment over the summer.

In addition to student printing in the Library, the following Departments are participating in the Early Adoption Phase:

  • Academic Skills Centre;
  • Architecture and Civil Engineering;
  • Chemistry.

What will happen to department budgets and project codes?

Department and project codes will transfer into the new system and will be visible to you when you log in. You can continue to print to these codes throughout the implementation period, using either Canon or Sharp printers.

What will happen to my print credit?

If you have print credit it will automatically transfer to the Sharp service when you log in to a Sharp printer. This applies to both students and staff, and will mean that once transitioned you can print to any University Sharp printer.

If you subsequently need to print to a Canon printer (using your print credit), you will need to add credit to your Canon print account or ask the Copy and Print team in the Library to transfer credit back to your Canon account.

During implementation of the new print service, every time you log in to a Sharp printer it will always check the Canon budget and transfer it. It will not transfer if you only use Canon printers.

The new print service has allocated each member of staff a personal print account which is visible from the Sharp printer home screen. See below for how to add credit to your print account. 

Printing, Copying & Scanning

How to change your default printer

Following the installation of Sharp printers in your area, you will be asked to change your default printer setting to UPS1 or UPS2. Once you have printed to a Sharp printer, you will be able to collect documents from any University Sharp printer.

To set a new default printer in Windows 7:

  •  Open the ‘Start’ Menu
  •  Select ‘Devices and Printers’
  •  Right click on the printer you would like to set as your default
  •  Select ‘Set as default printer'

See below for how to map a Sharp printer from other computers.

How to Print -- from a University Windows or University Linux Desktop

To print from University Windows or Linux computer to a Sharp printer, you will need to map to a Sharp print queue by:

EITHER: Changing your default printer to UPS1 or UPS2, as described above

OR:

  • Select 'File & Print' at your desktop and select the 'Printer' option.
  • Select the print queue 'UPS1 or UPS2 from the drop down menu.
  • Log in to any Sharp printer (see the instructions on how to log in, above)
  • Select your department or project code or personal cash budget
  • Select the 'Print' menu from the user interface to select and print your submitted print job.
  • Use the 'Home' button (to the right hand side of the menu screen) to return to the main menu at any time.  

The default setting for all printing is black and white, double-sided.  

How to Print -- from a University Mac

  • Open the ‘Self Service’ app on your Mac.
  • Click the ‘Setup’ button under ‘University Print Service’
  • Wait for the set up to complete.

How to Print -- from your own laptop, Mac or Linux computer

To print from your own laptop, Mac or Linux computer please follow these instructions

How to log in to a Sharp printer

The Sharp printers can be accessed by placing your University ID card on the card reader. The card readers are embedded on the left hand side of the printer where it states ' Please place your card here'. 

If you forget your ID card, you will be able to log in using your University user name and password - just press the 'Forgot Card?' button on the Home screen.

 How to Copy

  • Log in to any Sharp printer (see the instructions on how to log in to a Sharp printer, above)
  • Select 'Copy' from the main menu to access the copying options
  • Follow the Quick Start instructions on the poster near your printer.

How to Scan

  • Log in to any Sharp printer (see the instructions on how to log in to a Sharp printer, above)
  • Select  'Scan' from the main menu to access the scanning options
  • Follow the Quick Start instructions on the poster near your printer. 

How to Print to a Canon printer (after your Department's transition)  

If you need to print to a Canon printer after your transition to the Sharp service, change your default printer back to Postscript before sending your document to print. (See 'how to change your default printer', above.)

How to Print to a Sharp printer (before your Department's transition)

If you need to use a Sharp printer before your department's transition to the new service, you will be able to use the UPS1 or UPS2 printers after 13 June 2017 (See ‘how to print’ instructions, above).

How to top up print credit

SHARP: As noted above, your personal print account is visible from the Sharp printer home screen. 

Credit can be added to your Sharp account: 

  • online via ups-topup.bath.ac.uk using your credit card, debit card or PayPal,
  • or (after 13 June) by using the Sharp cash loader located at the rear of Level 2 in the Library

CANON: If you need to use Canon printers over the Summer credit can be added to your Canon account

  • online via print.bath.ac.uk, using your credit card, debit card or PayPal, 
  • or by using the Canon cash loader at the rear of Level 2 in the Library.

Who to contact

Request toner and consumables

The new Sharp printers will automatically alert the Sharp onsite team when replacement toner or consumables are needed.

If you require a toner or other consumables urgently, please raise a ticket by logging into the Computing Services Self Help portal (TOPdesk). Select ‘Report a Fault’ from the main menu and choose the University Print Service (Sharp) button. Alternatively, you can go directly to: go.bath.ac.uk/ups-help

Report an issue

To report an issue with the new University Print Service, please raise a ticket through the Computing Services Self Help portal.  Select ‘Report a Fault’ from the main menu and choose the University Print Service (Sharp) button. Alternatively, go directly to: go.bath.ac.uk/ups-help

A member of the Sharp onsite team will contact you as soon as possible to address your query.

For urgent requirements please call the Sharp helpline: Ext 4587.

Questions and feedback

If you have any questions or feedback about the roll out of the new service, please email ups-feedback@bath.ac.uk

Print Service news items

Follow the links below to news items about the new University Print Service that have appeared on the staff homepage:  

30 May 2017: Your new University Print Service (UPS)

11 April 2017: New supplier for University Print Service

16 February 2017: Managed Print Service project update

29 October 2015: Help shape your new print service

16 June 2015: Planning for a new print service