Design, Print & Photography

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University Print Service (UPS)

The University Print Service (known as UPS) is provided and managed by Sharp. The service was introduced across the University during July and August 2017.

As the service is relatively new, this page will continue to be updated regularly with information we hope you will find helpful. It includes information about:  

We also have a FAQ page.

Training

Posters with a quick start guide to printing, copying and scanning are displayed near each printer. Instructions on how to print, copy and scan are also included on this page (see below), along with more detailed user guides for printing, copying and scanning.

Members of the Sharp training team have provided training throughout the summer and will be back on campus at the beginning of October 2017. If you or your colleagues require training please email ups-feedback@bath.ac.uk.

Printing, Copying & Scanning

How to Print -- from a University laptop, your own device, or a Mac without Self Service

To print from your own laptop, Mac or Linux computer please follow these instructions:

Please note that when you send print jobs from your own device, the print system will need to verify you are an authorised user. For each session, you will be prompted once, (when you send the first print job) to enter your University username and password and those details will be retained for that session.

If you log off your device and restart it at a later time/date you will be prompted to enter your verification details again - once per session.

If, however, you have a Windows device and access the system via UniDesk, you will not need to enter your username and password to print.

How to Print -- from a University Windows or University Linux Desktop

To print from a University Windows or Linux desktop computer to a Sharp printer, you will need to map to a Sharp printer by:

EITHER: Changing your default printer to UPS1 or UPS2, as described below

OR:

Select 'File & Print' at your desktop and select the 'Printer' option
Select the printer 'UPS1' or 'UPS2' from the drop down menu
Then

Click on 'Print'
Log in to any Sharp printer (see the instructions on how to log in, below)
Select your department/project code or personal credit account
Select the 'Print' menu from the user interface to select and print your submitted print job.
Use the 'Home' button (to the right hand side of the menu screen) to return to the main menu at any time.

Please note that the University default setting for all printing is black and white, double-sided.

How to Print -- from a University Mac with Self Service

Open the ‘Self Service’ app on your Mac.
Select the ‘Setup’ button under ‘University Print Service’
Wait for the set up to complete.

Please note that when you send print jobs from your Mac, the print system will need to verify you are an authorised user. For each session, you will be prompted once, (when you send the first print job) to enter your University username and password and those details will be retained for that session.

If you log off your device and restart it at a later time/date you will be prompted to enter your verification details again - once per session.

If, however, you are accessing University systems via UniDesk, you will not need to enter your username and password to print.

Note: This is a step users of University Macs have not had to do on the Canon system and Sharp is investigating whether a more streamlined solution can be implemented.

How to Print -- to a MX-C300P printer

How to install a MX-C300P printer on University Windows Desktops (PDF)

How to install a MX-C300P printer on your own Windows Desktop or laptop and University laptops (PDF)

How to install a MX-C300P printer on macOS (PDF)

How to Print to a MX-C300P printer (PDF) 

How to change your default printer

You may need to change your default printer setting to UPS1 or UPS2. Once you have done so, you will be able to collect documents from any University Sharp printer.

(Note: University computers in the Library and Learning Commons' areas will default to UPS2 automatically.)

To set your default printer in Windows 7

1. Open the ‘Start’ Menu
2. Select ‘Devices and Printers’
3. Select the printer you would like to set as your default 
4. Select ‘Set as default printer'.

To set your default printer on a Mac

1. Open ‘System Preferences’
2. Select ‘Printers & Scanners’
3. Select either ‘UPS1’ or ‘UPS2’ from the ‘Default printer’ dropdown

To set your default printer on Linux

GUI (Graphical User Interface)

1. Open ‘Printers’
2. Secondary-click on ‘UPS1’ or ‘UPS2’ and select ‘Set As Default’

COMMAND LINE

1. Open a terminal
2. Type either ‘lpoptions -d UPS1’ or ‘lpoptions -d UPS2’

Logging in to a Sharp printer

The Sharp printers can be accessed by placing your University ID card on the card reader. The card readers are embedded on the left hand side of the printer where it states ' Please place your card here'. 

If you forget your ID card, you will be able to log in using your University user name and password - just press the 'Forgot Card?' button on the Home screen. Large printers have a pull out keyboard under the screen which you can use to type in your details.)

How to Copy

  • Log in to any Sharp printer (see the instructions on how to log in to a Sharp printer, above)
  • Select the Department/project code to be charged
  • Select 'Copy' from the main menu to access the copying options
  • Follow the Quick Start instructions on the poster near your printer.

How to Scan

  • Log in to any Sharp printer (see the instructions on how to log in to a Sharp printer, above)
  • Select the Department/project code to be charged
  • Select  'Scan' from the main menu to access the scanning options
  • Follow the Quick Start instructions on the poster near your printer. 

User Guides

More detailed information is available in the following user guides:

NEW!! Staff personal print accounts

In response to staff requests, each member of staff has been allocated a personal print account so they can use University printers for personal printing. This can be accessed via a personal account button on the bottom left hand corner of the printer home screen.

Credit can be added to your Sharp personal account online via ups-topup.bath.ac.uk using your credit card, debit card, or PayPal; or by using the Sharp cash loader in the Library.

How to top up print credit

Credit can be added to your Sharp account: 

  • online via ups-topup.bath.ac.uk using your credit card, debit card or PayPal
  • or by using the Sharp cash loader located at the rear of Level 2 in the Library.

How to check your print credit

You can check your Sharp print credit
  • at the Sharp printer - on the personal account screen
  • online via ups-topup.bath.ac.uk
  • at the Sharp cash loader in the Library.

Print job retention times

Print jobs will remain available for printing 72 hours after the print job has been sent to the printer.

Once the print job is printed or deleted it will not be available to be printed. However, Sharp are in discussion with the software supplier and it is hoped that a ‘print and keep’ function will be developed by the end of 2017. 

How to print or copy labels

To print labels:

  • Select File & Print on your PC or laptop
  • Select Printer Properties
  • On the Main tab select None from the 2 sided printing drop down list
  • Select Paper Source tab
  • Fron the Paper Tray drop down list, select Bypass Tray
  • From the Paper Type drop down list, select labels
  • Select OK
  • Select Print
  • At the printer, pull out the bypass tray which can be found on the right hand side of the printer and place the sheet or sheets of labels face down into the bypass tray.
  • Log in to the printer and release your labels print file

To copy labels:

  • At the printer, pull out the bypass tray which can be found on the right hand side of the printer and place the sheet or sheets of labels face down into the bypass tray.
  • Log in to the printer
  • Select the copy function
  • Select Paper Select which can be found on the left hand side of the screen
  • Select Type and Size.
  • Select Labels
  • Select OK
  • Select 'A4 Labels' and the box will be highlighted in blue.  'A4 labels' appears below the 'Bypass Tray'.
  • Select OK
  • Select the number of copies
  • Select B&W or Colour Start and the labels will be photocopied.

Who to contact

Request toner and consumables

The Sharp printers will automatically alert the Sharp onsite team when replacement toner or consumables are needed.

If you require toner, paper, or other consumables please raise a ticket via

  • go.bath.ac.uk/ups-help
  • or via the Computing Services' pink 'Help!' button (TOPdesk), selecting ‘Report a Fault’ from the main menu and clicking on the 'University Print Service' button. 

PLEASE NOTE: You will need to provide the printer reference number and its location.

Report an issue

To report an issue with the new University Print Service, either go directly to: go.bath.ac.uk/ups-help or raise a ticket through the Computing Services' pink 'Help!' button.

Select the 'University Print Service - Sharp' button. You will need to provide the printer reference number and its location.

A member of the Sharp onsite team will contact you as soon as possible to address your query.

For urgent requirements please call the Sharp helpline: Ext 4587.

Questions and feedback (including link to FAQ page)

If you have any questions or feedback about the new print service, please email ups-feedback@bath.ac.uk 

Frequently Asked Questions can be found at the FAQ page. We will add to this page as the new service becomes more established.  

Print Service news items

Follow the links below to news items about the new University Print Service that have appeared on the staff homepage:  

31 July 2017: Tranche 2 of the new print service roll out starts today

10 July 2017: Roll out of new Print Service starts this week

05 July 2017: Update on new University Print System (UPS)

30 May 2017: Your new University Print Service (UPS)

11 April 2017: New supplier for University Print Service

16 February 2017: Managed Print Service project update

29 October 2015: Help shape your new print service

16 June 2015: Planning for a new print service