Estates Helpdesk

What is the Helpdesk?

The Helpdesk is part of Support Services within the Department of Estates. The Helpdesk monitors all maintenance requests, allocates a priority to them and then processes the request through to the appropriate workshop.

To ask for help or to report a maintenance request ...

To report a problem to the Helpdesk, please use the automated reporting system accessed via the 'green button' on the left hand side of this page. You will be guided through the process. Please do not email maintenance requests through to the Helpdesk.

The Helpdesk will assist with any other estates-related enquiries and can be contacted by email at estates-helpdesk@bath.ac.uk.

When is it open?

The Helpdesk operates during University office hours as follows:

• Monday-Thursday 8.30am-5.20pm
• Friday 8.30am-5.10pm

Outside these hours a voicemail system operates and messages will be attended to the following day.

Emergencies

In an emergency, please telephone:

during office hours: the Helpdesk on extn 3232
out of hours: Security on extn 5349

It is important that you enter your emergency request on the system following the procedure above as well as placing the telephone call; clearly mark your entry as 'already telephoned through'.

Calls to technical staff via the Helpdesk

We do not usually put callers through to Supervisors and other technical staff because we feel we can offer a more efficient service by keeping technical staff working rather than on the telephone. Talk to the Helpdesk staff in the first instance and they will decide how best to deal with your call.

Feedback

We welcome feedback on the department's handling of your requests. Please feel free to contact the Admin Team Leader, Jane Eyles, on ext. 5516 or email.

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