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We have recently installed a Telephonetics ContactPortal® system to work with our new telephone system. The ContactPortal® acts as a virtual operator and will initially be operational when the switchboard is busy.
ContactPortal® enables you to do several things :
The system recognises the name and confirms it before it starts to dial. To stop the number being dialled say 'cancel'.
If you find that the name of the person or department you require is not recognised by the system after 2 attempts, it usually means that the name is not in the directory. You will then be transferred to the Operator.
Feedback - Telephonetics will be monitoring and tuning the ContactPortal® over the next 12 weeks; your feedback on the system is essential to make the system a success.
The contacts available on the ContactPortal® come from our in-house directory; therefore please let us know if there are any updates or amendments you think are needed.
Please let us know your feedback and enquiries via email .
A conference call enables up to 6 telephone users to speak to each other at one time.
When to use it
You may set up a conference call when you wish to consult with a number of colleagues at the same time.
How to do it
When you are aready in communication with the first party of the conference :
The call is now joined to the conference.
With the exception of residential faults, the following procedures should be adopted:
If you wish to use voicemail, please send an email to email@example.com giving your extension number and your name, also stating whether you would like email notification of messages. You will then be sent the Voicemail user guide (also available just by clicking on this link). Once you have recorded your message, it is important that you email us again, stating that you have created your message and requesting us to make you live on the system.
In order for the University to hold appropriate details of its telephone extensions and cabling and to ensure that full maintenance cover is available on the telephone system, up to the socket outlet, it is important that all alterations to the telephone system are controlled. Detailed requests for alterations should be made giving an indication of timescales. If system programming can do alterations, i.e. swapping numbers, one working day's notice will be sufficient.
Below you will find quick reference guides for IP phones in use on campus. You will find the model number at the top of the phone at your workstation.