Report a fault
Our Helpdesk and Portering teams will promptly deal with any physical faults you report on campus.
Use the Maintenance Request (Green Button) to tell us about a maintenance issue.
To help us respond quickly please have the following information ready:
- building name or number
- description of the problem.
The Department of Estates' budget covers the cost of the upkeep of the University. However, some works are chargeable to individual departments, please see our list of maintenance responsibilities.
Download the leaflet
Prioritising work requests
We prioritise all work requests using our available resources. We aim to respond to each priority within a set space of time.
|Priority 1: emergency||Immediate two hours|
|Priority 2: urgent||Less than 24 hours|
|Priority 3: important||Less than three days|
|Priority 4: standard||Less than seven days|
|Priority 5: normal||Agreed date|
We have set ourselves a target of 100% response rate for priority 1 and 85% response rate for priorities 2, 3, 4 & 5. Read more about how we decide on priorities.