General Issues
Updates
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Service Desk Cover (Newsletter 16.1d, Nov 10)
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Agresso Status Report (Newsletter 15.1a, July 10)
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Agresso Status Report (Newsletter 14.1a, Apr 10)
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Application of Update 3 to Agresso on August 14th (Newsletter 11.1a, Aug 09)
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Progress report - update 5.5.3 for June go live (Newsletter 10.1a, Mar 09)
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Feedback from the recent user survey (Newsletter 9.5a, Jan 09)
Ongoing Issues
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Ghost workflow tasks (Newsletter 10.5e, Mar 09)
Format and Layout
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Setting your screen to Windows 2007 Display Options (Newsletter 11.5b, Aug 09)
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How to set up a link from one screen to another (Newsletter 10.5a, Mar 09)
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How to reset your screen set up (Smart Client) (Newsletter 10.5d, Mar 09)
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How to adjust the size of columns on Smart Client (Newsletter 9.5b, Jan 09)
- How to tile Agresso screens in Smart Client (Newsletter 9.5d, Jan 09)
- Customising your Task Bar (Newsletter 7.6b, Sept 08)
Access and Setup
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Logging and adding Documents to web entry help tickets (Newsletter 12.3a, Oct 09)
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Access to Agresso (Newsletter 9.4a, Jan 09)
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Training for New Users (Newsletter 9.4c, Jan 09)
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How to access Agresso from outside the campus (Newsletter 9.5c, Jan 09)
Security
Document Archive
- Document Archive Update (Newsletter 11.5a, Aug 09)
Projects and Budgets
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Who maintains my project in the Finance Office? (Newsletter 7.2a, Sept 08)
If you can not find the answer to your question here, try looking at the FAQs before raising a ticket with the BUCS Service Desk.
Newsletter Articles:
Updates
We would like to welcome two new members of staff, Chris Nix and Matthew McIntosh, who are currently undergoing training for the BUCS Service Desk. We realise that the shortage of staff on the Service Desk has been frustrating over the past few months and would ask if you could bear with us a while longer while we move through this transition period.
The team continue to work through enhancement recommendations from the user community as well as develop wider system implementations.
The project team is focused primarily on the ongoing support of users. We continue to work on delivering enhancements requested by users with a particular emphasis on delivering efficiencies in process.
Application of Update 3 to Agresso on August 14th (Newsletter 11.1a, Aug 09)
The live system has a minor modification applied recently which corrects some faults previously identified and makes some improvements to screens and functionality. The details are contained in the main functional area sections below. There are no changes to the way in which you log in and access Agresso. Update 3 includes fixes to problems in Internal Trade which should eliminate errors being encountered recently by users.
The live system has a minor modification applied recently which corrects some faults previously identified and makes some improvements to screens and functionality. The details are contained in the main functional area sections below. There are no changes to the way in which you log in and access Agresso. Update 3 includes fixes to problems in Internal Trade which should eliminate errors being encountered recently by users.
Progress report - update 5.5.3 for June go live 
(Newsletter 10.1a, Mar 09)
(Newsletter 10.1a, Mar 09)Feedback from the recent user survey (Newsletter 9.5a, Jan 09)
There were about 200 responses to the recent Agresso user survey, many of whom took the time to include comments as well as responses to individual questions. I have tried to include in this Newsletter responses to many of the comments/requests for further information rather than respond to individuals since the information should be helpful to many other users.
There were about 200 responses to the recent Agresso user survey, many of whom took the time to include comments as well as responses to individual questions. I have tried to include in this Newsletter responses to many of the comments/requests for further information rather than respond to individuals since the information should be helpful to many other users.
Ongoing Issues
Ghost workflow tasks (Newsletter 10.5e, Mar 09)
This is another annoyance. Where requisitions/journals/invoices have gone into a workflow and then been deleted for whatever reason it is possible that the task remains in a task list. When users click on such a task they find that there is no data to process. If you have instances of this please contact the Help Desk and give them as much information as possible about the task (the details listed for the task in your task list should provide enough for us). We hope to be able to remove these when the system is upgraded in June. In the mean time the Help Desk are collecting information.
This is another annoyance. Where requisitions/journals/invoices have gone into a workflow and then been deleted for whatever reason it is possible that the task remains in a task list. When users click on such a task they find that there is no data to process. If you have instances of this please contact the Help Desk and give them as much information as possible about the task (the details listed for the task in your task list should provide enough for us). We hope to be able to remove these when the system is upgraded in June. In the mean time the Help Desk are collecting information.
Format and layout
Setting your screen to Windows 2007 Display Options (Newsletter 11.5b, Aug 09)
(Newsletter 11.5b, Aug 09)The default screen settings for Agresso Smart Client are cream and white. The alternative now available gives greater distinction between tabs and menus.
How to set up a link from one screen to another (Newsletter 10.5a, Mar 09)
(Newsletter 10.5a, Mar 09)You have the option of simplifying navigation between windows by adding links to other windows. You can create links from Browser templates to other Browser templates, screens, reports and external links.
How to reset your screen set up (Smart Client) (Newsletter 10.5d, Mar 09)
How to reset your screen set up (Smart Client)
(Newsletter 10.5d, Mar 09)If you have inadvertently managed to drag task lists or other menu bars either off the screen or into the middle of the screen you will be able to restore the menus by logging out and selecting 'Reset display options'.
How to adjust the size of columns on Smart Client (Newsletter 9.5b, Jan 09)
(Newsletter 9.5b, Jan 09)Agresso does not always automatically display the full width of information in a column so you may need to expand the columns as appropriate.
How to tile Agresso screens in Smart Client (Newsletter 9.5d, Jan 09)
How to tile Agresso screens in Smart Client
(Newsletter 9.5d, Jan 09)Many users find it useful to be able to compare the details on two screens, one with another. This could be a reports outputs or the invoice with a Purchase Order.
It is possible to amend the fields available in your task bar and arrange your tasks by differing criteria.
Access and Setup
Logging and adding Documents to web entry help tickets (Newsletter 12.3a, Oct 09)
(Newsletter 12.3a, Oct 09)Information about the new Service Desk procedures with details of how to attach documents and screen shots to the web form.
Access to Agresso (Newsletter 9.4a, Jan 09)
(Newsletter 9.4a, Jan 09)New users and those requiring further access will need to complete the User Registration Form
Training for New Users (Newsletter 9.4c, Jan 09)
The BUCS IT training department organises Agresso training courses for all members of staff. There are a variety of training methods and materials available. Information can be found on our 'New Users' page. If you have a new user with urgent training needs please contact IT Training who will try and organise bespoke training for you.
Training for New Users (Newsletter 9.4c, Jan 09)
The BUCS IT training department organises Agresso training courses for all members of staff. There are a variety of training methods and materials available. Information can be found on our 'New Users' page. If you have a new user with urgent training needs please contact IT Training who will try and organise bespoke training for you.
How to access Agresso from outside the campus (Newsletter 9.5c, Jan 09)
Agresso on the web or Smart Client can be accessed from off campus. However you will have to have set up a vpn link first. There are some Frequently asked questions available to help with common queries.
Agresso on the web or Smart Client can be accessed from off campus. However you will have to have set up a vpn link first. There are some Frequently asked questions available to help with common queries.
Security
The login username and password for Agresso are now the same as your BUCS login details.
Document Archive
Document Archive Update (Newsletter 11.5a, Aug 09)
(Newsletter 11.5a, Aug 09)The update has changed the default display so that the IMAGE pane obscures the document listing. If you click in the left edge of the image pane and drag it over to the right you will see the documents listing again. Once you have moved it over it remains there the next time you open the document archive.
Projects and Budgets
Who maintains my project in the Finance Office? (Newsletter 7.2a, Sept 08)
(Newsletter 7.2a, Sept 08)You can see who in the Finance Office maintains a project by looking on the first tab of the “PI Project Summary” screen.