Managing employees in Professional Service Organisations - Future of Work research centre - University of Bath - School of Management

Future of Work research centre

University of Bath School of Management

Managing employee commitment across organisational boundaries

A team led by Professor Juani Swart have been conducting research into employee attitudes and behaviours which has underpinned changes at Alexander Mann Solutions (AMS), a global provider of Human Resource (HR) outsourcing and consultancy services to 45 major clients in six countries. The research has improved AMS's ability to understand and to manage employee commitment across organisational boundaries.

As a direct result of this research, AMS have developed new processes and approaches that balance commitment to clients with commitment to the company. Specifically, they have enhanced their induction programme; increased training hours for technical staff by 15% and for managers by 45%; initiated a global teamwork award; introduced an electronic knowledge base; and established senior management development. Results have shown a 9% improvement in employee commitment, an 8% reduction on intention to quit, and a 5% increase in internal promotions.

This case study draws on extensive research into the commitment of employees to multiple targets over the period 2006-2016.