Managing effective conversations
An opportunity to consider and learn how to maximise the positive impact of your conversations with your colleagues.
When this course runs
- Friday 24 November 2017
This is a half-day course. Please state which session you wish to attend (am or pm) when requesting a place.
(AM) 9.30am to 12.30pm
(PM) 1.30pm to 4.30pm
- Red Door Coaching and Training
2017/18 courses: This course is likely to run in November only.
About this course
What does a great conversation in the workplace look like?
This workshop will give you the opportunity to consider and learn how to maximise the positive impact of your conversations with your colleagues. You will explore:
the benefits of listening, including tools to enable you to do this effectively
body language and tone of voice
how to close a conversation
techniques to deal with difficult conversations
Intended learning outcomes
By the end of the session you will be able to:
identify how you can improve your communication skills
apply approaches to help you to communicate assertively and confidently
describe good listening skills and examine how well you can do this during a conversation
recall different conflict resolution styles and apply techniques to make a difficult conversation have a positive outcome
recall where to access other useful resources to support you (such as the Development Toolkit)
Effective Behaviours Framework (EBF)
This course will also help you to develop skills and knowledge related to the EBF behavioural groups highlighted below:
Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.
Who should attend
This course is suitable for staff who:
- would benefit from increased confidence as a result of improving their communication skills
- wish to explore the skills required to be an effective, positive communicator
Book a place
Please note that we do not hold a waiting list for this course.
To book a place on a published course date email email@example.com with the following;
any access requirements you may have.
Alternately, call ext. 6369.
We assume that if you need permission or agreement to attend this course you will have arranged this before booking.
Courses are subject to room availability. We will do our best to find rooms, but if we can't we may be forced to postpone or cancel the event.
Online learning and resources
Access online tools and support about effective communication on-demand via the Development Toolkit, such as: