Mystery Shopper
Scheme
The Mystery Shopper scheme helps to assess the products and services we provide. We aim to continually improve the service and facilities we offer our customers. Every month all of our food venues receive a visit from a mystery customer.
We have set ourselves a minimum target of 70% satisfaction in the assessment of our venues and aim to achieve 100% - to exceed customer expectation.
The regular feedback we receive will be an effective way of monitoring customer service and ensure standards are maintained. We want to correct any failings and gain a better understanding of what our customers want.
The results of the Mystery Shopper surveys will be published on these pages each month.
There is such a thing as a free lunch!! Especially delightful if you're tasked with dining in the Wessex Restaurant. If you'd like to volunteer to be a Mystery Shopper over the coming year please email: c.a.nicholls@bath.ac.uk
