Human Resources

Access online tools and support on-demand

Related resources such as videos, top tips, key ideas and case studies are available to all staff via the Development Toolkit.

If you're using the Development Toolkit for the first time, you will need to sign-in via the Learning and Developing webpage. If you've used it before, you can use the links below to access the resources directly.

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Personality styles: understanding yourself, understanding others

Date: tbc

Time: 10.30am-12.30pm

Presenters: Amanda Wylie, Staff Development Manager

About this course

This course is designed to enable you to understand your own style, that of others and to enable you to flex your style to communicate more effectively, both inside and outside of work.  

The basis of the tool used to demonstrate this is ICS-Connect, a simple means of understanding differences in the way we communicate and what we are ‘listening for’. The basis of this tool is how to build bonds of mutual trust, where differences in style are acknowledged as differences rather than right/wrong behaviour.  

Confidentiality and a ‘safe environment’ to enquire into conversations around style will be discussed at the beginning of the workshop.   

Learning outcomes

By the end of your session you will be able to:

  • describe introverted and extroverted behaviours
  • identify your own personality style
  • identify differences in personality styles
  • flex your own personality style to enable more effective communicate with others 

Effective Behaviours Framework (EBF)

This course will also help you to develop skills and knowledge related to the EBF behavioural groups highlighted below:


Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge. 

Who should attend

This course is suitable for all staff.

It is also recommended for managers, supervisors and team leaders as a pre-course to Coaching Conversations.


Please note that we do not hold a waiting list for this course.

To book a place on a published course date please email, including the course title and date, your name and any access requirements you may have.  Alternatively, you can call extension 6369.

We assume that if you need permission or agreement to attend this course you will have arranged this before booking.

Courses are scheduled subject to room availability. We will do our best to find rooms but if no rooms are available we may be forced to postpone or cancel the event.