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Process improvement - a practical introduction

Dates (one-day workshop): 

  • Wednesday 6 September 2017

Time: 9.30am - 4.30pm 

About this course

This one-day workshop encourages innovative thinking and will teach delegates how to apply tried and tested process improvement techniques that can make a positive difference in the working environment.

This is an interactive session with practical examples, including a case study based on a real-life process.

This workshop is suitable for managers who would like to harness the talents of their staff and apply process improvement techniques in their areas of responsibility. It is also suitable for staff who are keen to contribute to the development of more efficient processes in their working environment.

Presenters will be internal staff who are accredited facilitators in the Processfix methodology.

Learning Outcomes

By the end of the day, participants will have:

  • identified the key factors involved in process improvement review
  • explored process improvement techniques such as mapping processes, eliminating waste and how to involve people affected by the process in the review
  • learnt simple data analysis tools used in process improvements
  • used data analysis and other process improvement techniques to improve a case study scenario based on a real-life example from outside the sector.

The focus of the workshop is to provide:

  • insight into a number of process improvement techniques
  • an opportunity to practice the implementation of techniques to improve a real-life process in a safe environment.

The desired outcome is that participants will be prompted to think differently about the processes and practices in their workplace, and be inspired to develop and drive improved ways of working.

No advance preparation for the workshop is necessary.

Effective Behaviours Framework (EBF)

This course will also help you to develop skills and knowledge related to the EBF behavioural groups highlighted below:


Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.

Who should attend this course?

This course is relevant for:

  • managers, supervisors and team leaders of all staff groups and in any department who are open to new ideas and keen to promote positive change and also
  • staff who are not managers but would like to develop their knowledge of process improvement principles and techniques and contribute to positive improvements in working practices.    

What you should bring with you

A pad of paper, a pen and an open mind!

Booking and registration

Please note that we are not currently holding a waiting list for this course.

To book a place for a published course date, please email Please include the course title and date, your name and any access requirements you may have. Alternatively, you can call extension 6369.

We assume that if you need permission or agreement to attend this course you will have arranged this before registering.