Professional Service Reports 2006/07
(a) Library and Learning Centre
The University Librarian reported that the most significant change in patterns of usage was the continued migration from print to electronic delivery of information services. Loans of books were falling and the stock was increasingly concentrated on UG reading materials. At the same time, the number of downloads of electronic articles had passed 1 million in the 2006/07 session (equivalent to 70-80 articles per person per year) with 11,000 research periodicals now available electronically. 57,000 downloads of electronic-books had been also made (equivalent to 4 per person per year). Subscriptions to electronic books now stood at 3,500, even though they were still less common than electronic articles, and there was some resistance to their use. The general trend of migration would be monitored. It was noted that the wealth of comparative data provided by SCONUL, and used by librarians within the sector, had potential for wider use as management information.
In comparison with other university libraries, the Library and Learning Centre had benefitted from continued investment from the University - both capital facilities and inflation-proofing of operating costs. In return, there was a determination to ensure the University derived the maximum value from this investment, both intellectually and financially. A key strategic focus for 2007/08 was the promotion of information literacy and skills training across all student cohorts. Other tasks ahead included the maintenance and improvement of 'customer' satisfaction ratings, further development of self-service lending and returns, the introduction of cashless systems and support for OPuS and the IP rights of University authors.
(b) BUCS
The Director of Computing Services highlighted the significant increase in network capacity. Two major upgrades had taken place in recent years and the University's introduction of 'thin client' facilities had attracted attention across the sector. Core IT services were on average available for 99 percent of the time. As an example, 95 percent of inbound email traffic was rejected, amounting to between 1.5 and 4 million messages per week. Of the 39,000 queries received by the Help Desk, 50 percent had been resolved in 24 hours (more detailed analysis of the nature of the problems reported would follow). 1,306 staff or students had attended training courses with an average feedback score of 5.2 on a scale of 6.0. MIS training and support had focussed on Agresso implementation but would now refocus to a broader portfolio. 28,000 AV support bookings had been processed, and bookings of the TV studio had increased by 66 percent. ResNet was available in 3,200 student residential rooms, with 60 percent of students subscribing to the Freewire service.
Future work included creation of a second machine room, as part of mitigation of the vulnerabilities of the current network, further deployment of thin clients and IT densification, development of SAMIS to support implementation of the Common Assessment regulations, consolidation of Agresso and migration of central file services to a new filestore, offering long-term archiving.