University of Bath School of Management University of Bath School of Management

First line managers


First Line Managers have a key role to play in the organisation ensuring effective and efficient operation, and setting the standard for how things are done. This programme focuses on helping you to develop the management skills and practices you need to achieve this whilst also ensuring you have a solid basis upon which to build your personal development for the future.

Who should attend?

The programme is aimed at developing the management skills and practice of first line managers with responsibility for supervising staff, working with teams or projects, or who plan and organise the work of others.


Personal & Organisational Management

Focusing on the tensions between Leading, Managing and Doing: what they are, how they can create distortions, and how to align these tensions into a more productive dynamic. Areas covered include:

  • Developing personal management style
  • Responsibility, accountability and outcomes
  • Developing collective capability and action
Group Dynamics & Team Management

Focusing on the latest thinking and case study evidence to help build the skills and capabilities required to develop high performing teams. Areas covered include:

  • Mobilising people and resources to implement winning strategies
  • Building and managing high performance teams
  • Exploration of scenarios to introduce participants to the characteristics and dynamics of high performance team working
Finance & Management Accounting

This module will introduce participants to key financial concepts, and explain how these underpin decision making, investment strategies and ultimately drive superior organisational performance. Areas covered include:

  • Evaluating financial performance and prospects
  • Investment appraisal and decision making
  • Constructing business cases for organisational initiatives
Managing Organisational Change

This module blends external case study examples with real live issues to focus on managing multiple changes within a complex and ever changing environment. Areas covered will include:

  • Context sensitive change frameworks
  • Cultural and political barriers to change
  • Managing transitions and responsive adaptation
Effective Operational Delivery

Focusing on concepts, skills and knowledge which enable participants to build an understanding of operations and service management to focus on how to lead themselves and others in an operational environment. Areas covered include:

  • Process characteristics – volume, variety, variability & customer visibility
  • Linking process performance and customer experience
  • Exploring the 'Operations Triangle' – Utilisation, Variability (Customer and process) and responsiveness


How will I benefit?

By attending the programme you will:

  • Gain greater understanding of your own preferences, personal management style and how to manage these for optimal results.
  • Explore a variety of tools, techniques and frameworks which will accelerate your fundamental understanding of the functioning of organisations.
  • Develop invaluable people and management skills enabling you to manage collective performance, assist others through change and deploy appropriate business focussed strategies to deliver superior results

How will my organisation benefit?

The programme will generate real impact whether you choose to send one individual or to adopt it as part of your organisational approach to people development. It will provide your people with first-rate leadership skills whilst equipping them with a broad range of essential management tools and techniques.

The programme is led by

Professor Michael Lewis

Professor Michael Lewis

Professor Michael Lewis is Professor of Operations and Supply Management. His current research interests include the (digital) transformation of professional/knowledge-intensive work and operations strategy practice. He is currently a visiting professor at Danish Technical University and has been a visiting researcher at Harvard Business School and a Visiting Professor at the McDonough School of Business, Georgetown University. Michael works as a teacher and consultant with many public and private organisations including John Lewis Partnership, NHS, DEFRA, BMW, Rolls-Royce, IBM and Intel.

Angus Beveridge

Angus Beveridge

Angus Beveridge is Client Director, Executive Education. Previously Angus held Senior Leadership roles within both Private and Public sector organisations. He is an experienced Strategic Organisation Development and Change consultant who has helped to transform Executive Teams and Organisations across various industry sectors and global locations. He delivers client solutions which are grounded in the most up to date thinking & research whilst addressing the pragmatic realities of everyday business life. He helps clients to focus on, and play to their strengths creating a truly sustainable environment where individuals and organisations can perform to optimum levels.

Dr Trevor Long

Dr Trevor Long

Dr Trevor Long (Associate) has 35 years' experience in management consultancy and education. After embarking on an MBA programme he became an independent management consultant and educator. Over the last 25 years he has had extensive experience working with a wide variety of organisations, including HMRC, BBC, IBM and The British Army and in countries, including the USA, Caribbean, South Africa, New Zealand and across Europe. Focusing primarily on organisational strategy, people development, leadership and the dynamics of change. Trevor's doctoral research built on his interests in organisational effectiveness, with a particular passion for helping organisations and individuals to develop positive people engagement and relationships for effective business performance.

Robin Aitken

Robin Aitken

Robin Aitken BSc, FCA, (Associate) Robin has been a visiting lecturer in financial management at the University of Bath since 2008. He is also the Founder of Bellevue Partners; through which he helps organisations run effective finance functions. A chartered accountant, he qualified with Arthur Andersen in 1990, before spending 7 years with the BBC as it took its first steps into the digital world. He then moved into the world of SME's where he has extensive experience as a Finance Director of managing growing private equity-backed businesses as well as an AIM floatation. Through his work he helps people make the right decisions to build their organisations by engaging effectively and efficiently with finance.

Dr Suzanne Pollack

Robin Aitken

Dr Suzanne Pollack (Associate) works as a professional coach, coaching supervisor, tutor and facilitator; specialising in personal transformation, leadership and organisational change. This work brings Suzanne into contact with leaders and coaches working in many different types of organisations, cultures and geographic locations, including executives based in the Far East, mainland China, UK, Europe, USA and Africa. Suzanne acts as a supervisor to other coaches, including coaches studying towards an MSc in Coaching and Behavioural Change and works on bespoke executive programmes. Suzanne is experienced at working with instruments such as: the Myers Briggs Type Indicator, Firo-B, 360 and Emotional Intelligence Questionnaires.


5-day programme, £3,000


16 – 20 April 2018


University of Bath
83 Pall Mall,
St. James's

Our venue at 83 Pall Mall, Piccadilly provides a perfect central location for access to tubes and transport from any of the main train stations.