University of Bath School of Management University of Bath School of Management

Professor Emeritus Nicholas Kinnie

Dr Nicholas Kinnie

email Prof Nicholas Kinnie


Leading Refereed Journal Papers
Other Outputs


Job Title:

Professor in Human Resource Management

Affiliated Research Centre:

Future of Work Research Centre (FoW)


Strategy & Organisation

Key Research Interests:

Managing People and Managing Knowledge in Professional Service Firms, Links between HR and Performance and Managing HRM in Outsourced Telephone Call Centres.

Research Interests

My principal research interests lie in exploring the links between HR practices and business performance in a variety of organizations including professional service firms and outsourced telephone call centres. This has involved extensive empirical research in private and public sector organizations on a series of projects mostly sponsored by the Chartered Institute of Personnel and Development. Most recently this has involved a two year research project examining the links between managing people and managing knowledge in a series of professional service firms in the UK and the US. This research has been published in a variety of academic and practitioner publications and presented at various international conferences.


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Leading Refereed Journals Papers | Books and Reports | Other Outputs

Leading Refereed Journal Papers

Gustafsson, S., Swart, J., & Kinnie, N. (forthcoming). They are your testimony: A discourse based conceptualisation of how clients capture professional career progression. Organization Studies. DOI:10.1177/0170840617708001.

Yalabik, Z., Swart, J., Kinnie, N, and van Rossenberg, Y. 2017. Multiple foci of commitment and intention to quit in knowledge-intensive organizations (KIOs): what makes professionals leave? International Journal of Human Resource Management, 28(2): 417-447.

Deery, S.J, Rayton, B., Walsh, J. and Kinnie, N. 2016. The Costs of Exhibiting Organizational Citizenship Behavior, Human Resource Management, DOI:10.1002/hrm.21815.

Swart, J. Turner, N., van Rossenberg, Y. and Kinnie, N. 2016. Who does what in enabling ambidexterity? Individual actions and HRM practices. International Journal of Human Resource Management, 1-28.

Yalabik, Z. Y., van Rossenberg, Y., Kinnie, N. J. & Swart, J. 2015. Engaged and committed? The relationship between work engagement and commitment in Professional Service Firms. The International Journal of Human Resource Management, 26(12): 1602-1621.

Swart, J. Kinnie, N., van Rossenberg, Y., & Yalabik, Z. Y. 2014. Why should I share my knowledge? A multiple foci of commitment perspective. Human Resource Management Journal, 24(3): 269-289. DOI:10.1111/1748-8583.12037.

Swart, J., & Kinnie, N. 2014. Re-considering boundaries: Human Resource Management in a networked world. Human Resource Management, 53(2): 291-310 DOI: 10.1002/hrm.21551.

Swart, J. & Kinnie, N. 2013. Managing multidimensional knowledge assets: HR configurations in professional service firms. Human Resource Management Journal, 23(2): 160-179, DOI: 10.1111/j.1748-8583.2012.00197.x.

Kinnie, N. & Swart, J. 2012. Committed to whom? Professional Knowledge worker commitment in cross-boundary organisations. Human Resource Management Journal, 22(1): 21-38, DOI: 10.1111/j.1748-8583.2011.00172.x.

Swart, J. & Kinnie, N. 2010. Organisational learning, knowledge assets and HR practices in Professional Service Firms. Human Resource Management Journal, 20(1): 64-79, DOI: 10.1111/j.1748-8583.2009.00115.x.

► older publications

Kinnie, N., Purcell, J. & Adams, M. 2008 Explaining Employees’ Experience of Work in an Outsourced Call Centre: the influence of clients, owners and temporary work agencies. Journal of Industrial Relations, 50(2): 209-227, DOI: 10.1177/0022185607087898.

Swart, J. & Kinnie, N. 2007. Simultaneity of learning orientations in a marketing agency. Management Learning, 38(3): 1-21, DOI: 10.1177/1350507607079033.

Kinnie, N., Hutchinson, S., Purcell, J., Rayton, B. & Swart, J. 2005. Satisfaction with HR practices and commitment to the organisation: Why one size does not fit all. Human Resource Management Journal, 15(4): 9-29, DOI: 10.1111/j.1748-8583.2005.tb00293.x.

Kinnie, N. J., Swart, J. & Purcell, J. 2005. Influences on the choice of HR system: the network organization perspective. International Journal of Human Resource Management, 16(6): 1004-1028, DOI: 10.1080/09585190500120780.

Swart, J., Kinnie, N. & Purcell, J. 2004. HR Advantage in the networked organisation. Management Revue, 15(3): 288-305.

Swart, J. & Kinnie, N. 2003. Knowledge intensive firms: the impact of client on HR systems. Human Resource Management Journal, 13(3): 37-55, DOI: 10.1111/j.1748-8583.2003.tb00097.x.

Swart, J. & Kinnie, N. 2003. Sharing knowledge in knowledge intensive firms. Human Resource Management Journal, 13(2): 60-75, DOI: 10.1111/j.1748-8583.2003.tb00091.x.

Scarbrough, H. & Kinnie, N. 2003. Barriers to the development of teamworking in UK firms. Industrial Relations Journal, 34(2): 135-149, DOI: 10.1111/1468-2338.00264.

Deery, S. & Kinnie, N. 2002. Call centres and beyond: a thematic evaluation. Human Resource Management Journal, 12(4): 3-13, DOI: 10.1111/j.1748-8583.2002.tb00074.x.

Books and Reports

Purcell, J., Kinnie, N., Swart, J., Rayton, B. & Hutchinson, S. 2009. People Management and Performance. London: Routledge.

Kinnie, N., Swart, J., Lund, M., Snell, S., Morris, S. & Kang, S. C. 2006. Managing People and Knowledge in Professional Service Firms. London: Chartered Institute of Personnel and Development.

Swart, J., Kinnie, N., Rabinowitz, J., Lund, M., Snell, S., Morris, S. & Kang S. C. 2007. Managing Across Boundaries: Human Resource Management Beyond the Firm. London: Chartered Institute of Personnel and Development.

Purcell, J., Hutchinson, S., Swart, J., Kinnie, N. & Rayton, B. 2004. Vision and Values. London: Chartered Institute of Personnel and Development.

Swart, J. & Kinnie, N. 2004. Managing the Careers of Professional Knowledge Workers. London: Chartered Institute of Personnel and Development.

Kinnie, N. & Deery, S. (Eds.). 2004. Call centres and human resource management. Basingstoke: Palgrave.

Purcell, J., Kinnie, N., Hutchinson, S., Rayton, B. & Swart, J. 2003. Understanding the People and Performance Link: Unlocking the Black Box. London: Chartered Institute for Personnel and Development.

Swart, J., Kinnie, N. & Purcell, J. 2003. People and performance in knowledge intensive companies. London: CIPD.

Other Outputs

Kinnie, N. & Swart, J. 2009. ‘Human Resource Management and Organisational Performance’. In T. Redman and A. Wilkinson Wilkinson Contemporary Human Resource Management, (3rd ed.). London: FT Prentice Hall.

► older publications

Purcell, J. & Kinnie, N. 2007. HRM and performance. In Boxall, P. F., Purcell, J. & Wright, P. (Eds.), The Oxford handbook of human resource management: 533-551. Oxford: Oxford University Press.

Kinnie, N., Purcell, J., Hutchinson, S. & Swart, J. 2006. Human Resource Management and Organisational Performance. In T. Redman & A. Wilkinson (Eds.), Contemporary Human Resource Management: 26-64. Harlow: FT Prentice Hall.

Deery, S. & Kinnie, N. 2004. The Nature and Management of Call Centre Work. In S. Deery & N. Kinnie (Eds.), Call Centres and Human Resource Management: 1-22. London: Palgrave MacMillan.

Kinnie, N. & Parsons, J. 2004. Client Driven HR Practices: business to business relationships and the management of the employment relationship in an outsourced call centre, Call Centres and Human Resource Management, 102-126. London: Palgrave Macmillan.