Staff Survey 2011 – Frequently asked questions

Capita, who are delivering the Staff Survey 2011 on behalf of the University, have compiled a list of questions and answers. 

What is the survey all about?
The Staff Survey questionnaire has been designed to gather your views about the University. The overall aim is to gather information that will help the University improve the working lives of staff. 

How will the survey results be used?
The University will use the results to inform improvements in working conditions and practices locally and will be used to identify priority areas for action in the People Strategy. 

What are the benefits of completing the survey?
The survey provides an opportunity for you to voice your opinion and influence organisational improvements that are relevant to you. 

Who is delivering the survey?
CAPITA Surveys & Research Unit is delivering the survey on behalf of the University. We are a leading survey, HR research and consultancy organisation, and have supported 40 other universities to undertake a staff survey. 

Will the survey be anonymous?
The survey will be conducted in line with the Data Protection Act and the Market Research Society’s Code of Conduct. The results of the survey will be fedback to the University only in an aggregated format to ensure that no one can be identified. No-one in the University will be allowed access to the data or any of the completed questionnaires. 

Will the survey be a paper questionnaire or an e-survey?
Anyone who has a work email address will be invited to participate in an e-survey. Those who do not have an email address will be sent a paper version of the questionnaire. 

What if I prefer to complete a paper questionnaire?
No problem. Just contact us using the link on the e-survey to request one – or call us on our Freephone number and we’ll send you one. 

I don’t have an email address at the University – could I complete it on-line from home?
Yes. Just call us on our Freephone number and we’ll provide you with a password. 

If you’ve got my email address, how can the survey be anonymous?
We need to ensure that we can communicate directly with all staff in the University, and we need to send you the details of where you can complete your questionnaire. We will provide each of you with a unique password in the email invitation and any subsequent reminders. Your email addresses will not be used for any other purpose, and we will not keep your email address after you have completed a questionnaire. They will never be linked to your survey responses or used in any reports. 

Will we receive reminders about completing the survey?
Yes. Anyone who hasn’t completed a e- survey will receive a weekly reminder. 

What if I lose my email invite?
Contact our survey Freephone helpline, and we’ll send you another email with your user name and password. 

How secure is the e-survey?
Very! All our surveys have a site secure licence (SSL). You will be able to see the padlock that indicates this at the bottom of your computer screen. Everyone will have their own unique user name and password, so only you can access or see your questionnaire and your responses. 

How long does it take to complete the questionnaire?
The majority of questions are tick box answers, so it takes about 20 minutes, but it depends on how much you want to write in the comments boxes. 

Do I have to complete the e-survey all in one go?
No. You can keep coming back to the questionnaire as many times as you wish. Your responses are saved each time you exit the survey site, so you can pick up where you left off each time you rejoin the site. Staff may need to allow 10 minutes before resuming completion of the survey. 

How do I know how far I’ve got in the e-survey?
The survey is split into Question Blocks and it will tell you which question block you are completing and how many there are left to complete. As some blocks are longer than others, we have also included an indicator bar too, which shows the percentage of the questionnaire you have completed. 

What if I think I’ve made a mistake, can I go back to correct it in the questionnaire?
Yes. There are buttons ‘next’ and ‘previous’ at the bottom of each page on screen so you can navigate through the questionnaire. 

Who will see my completed questionnaire?
Unless you choose to share your completed questionnaire with someone, only we (Capita Surveys & Research Unit) will see your completed questionnaire. 

Why have I been selected to receive a questionnaire?
All core staff at the University on permanent and fixed term contracts as well as variable hours teaching staff will receive a questionnaire. 

If I tick all the boxes in the ‘About You’ section of the questionnaire, I believe I can be identified?
There are many respondents who might think this, but we do not report on the views of individuals. The results will be presented in a cumulative form, in which no one individual’s answers can be identified. 

What do I do if I need help completing my questionnaire?
There is a Freephone helpline you can call. If you would like to complete the survey over the telephone instead of filling in the questionnaire or if you would like the survey translated into another language, arrangements will be made for a trained researcher to help you with this. 

What is the Freephone helpline number?
The Freephone number is 0800 587 3115. The line is open between 9am and 5pm. All calls are in the strictest of confidence. No calls are recorded.What if I have any other questions?
Then call us on our Freephone helpline – we are only too happy to assist. 

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