NSS results show highest ever student satisfaction scores at Bath

The overall satisfaction level of our students is higher than ever before, according to the results of the 2011 National Student Survey (NSS).

The annual survey published on Wednesday 17 August revealed that the overall satisfaction rate has increased by five points, from 86 per cent in 2010 to 91 per cent this year.

This is eight points higher than the UK national average for HEIs (higher education institutions) of 83 per cent, and puts Bath sixth in the national table in terms of student satisfaction.

Professor Bernie Morley, Pro-Vice-Chancellor (Learning & Teaching), said: “We are delighted to see the overall satisfaction rate of our students rise to such a high level.

“Bath has always put engaging with and listening to our students at the heart of our efforts to improve the student experience we offer, and this approach is paying dividends by placing us sixth in the national table this year.

“We work very closely with the Students’ Union to deliver improvements in student satisfaction, and the recently formed Student Experience Working Group has further enhanced this engagement.

“The student response to the overall satisfaction question is particularly important to us as it reflects students’ view of our complete offer, encompassing teaching quality, career prospects, support services and the friendliness of our campus.”

Around 265,000 final-year students responded to the NSS survey this year, from 154 HEIs and 99 FECs (further education colleges) from across the UK. This represents a response rate of 65 per cent, the highest rate in the seven years that the NSS has been running.

The results of the national survey, conducted by Ipsos MORI, provide valuable information for prospective students, and help universities and colleges to further improve the education they provide.

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