Quality management

Latest news

The revised QA Code of Practice statements for 2017/8 are now available.

Quality management 

What is it?

Quality management is the term we use to describe the processes by which the University assures itself that its standards are maintained and the quality of education experienced by our students is maintained and enhanced.


Management of our academic standards and quality is monitored and reviewed by the Higher Education Funding Council for England (HEFCE)  under the Revised Operating Model for Quality Assessment (ROMQA). The last  Institutional Review, conducted by the Quality Assurance Agency (QAA) in 2013 confirmed that the University meets its expectations for the management of standards, the quality of learning opportunities, and the enhancement of learning opportunities. The QAA's UK Quality Code for Higher Education informs the University's own quality management processes, encapsulated in our own QA Code of Practice.   

Our approach

Our processes for managing quality and standards are set out in the Quality Assurance Code of Practice.   Through the Code of Practice we are not only seeking to provide the baseline level of provision but also looking for opportunities to develop and enhance practice.

Our approach to quality is underpinned by five core elements:

  • reliance on sound academic principles in the design and delivery of learning and teaching;
  • the importance of the informed student voice;
  • the importance of peer review from colleagues in other academic institutions, professional bodies, industry and commerce; 
  • a multi-stranded approach to enhancement;
  • a commitment to quality management processes that are efficient as well as effective.

The faculties and the School of Management have responsibility for quality management within their respective departments and groups.   The Learning and Teaching Enhancement Office provides support and guidance to the faculties on quality management and learning and teaching.  For further information on how quality is managed at faculty and institutional level see the section on administration of quality.

We make decisions and monitor our processes through Committees.  The supreme academic authority of the University is Senate which is the body responsible for regulating and directing the academic work of the University.   Under delegated authority from Senate a number of committees have responsibility for aspects of quality management and the student learning experience including University Learning Teaching and Quality Committee, Programmes and Partnerships Approval Committee and Academic Programmes Committee.  These institutional committees inform business at faculty / School level.