Registry Performance Standards
Introduction 
Staff in the Registry will always try to respond as quickly as possible. Your response may be dealt with more quickly than the turn-around times indicated below, but they are a guide as to what you can expect.
Turn-around times
Routine enquiries (examples)
- A response to a routine enquiry via letter, telephone call, e-mail or other means (such as a prospectus request, replacement certificate) within five working days
- Pro-active information provision by means of a comprehensive web-site with response to problems and inaccuracies within ten working days
- Web-based facility for students to check their personal registration data (with some up-date facilities)
- Response to routine room bookings enquiries within three working days
Complex enquiries (examples)
- A response to a complex enquiry via letter, telephone call, e-mail or other means (such as a request for a transcript or clarification relating to immigration issues) within ten working days
Major business events (examples)
- A response for significant commentary and advice on programme proposals and other papers and reports within fifteen working days
- Accurate statutory returns submitted to the deadlines determined by external bodies
- Pro-active information provision by means of a comprehensive web-site
- including an Academic Administration Calendar compiled in conjunction
with Faculty administrators (with response to problems and inaccuracies
within ten working days)
Routine business (examples)
- Circulation of agendas and papers five working days before the meeting date
- Preparation of minutes for Chair's approval within five working days of the meeting
- Pro-active information provision by means of a comprehensive web-site with response to problems and inaccuracies within ten working days
- Various internal tasks according to timescales specified in the Academic
Administration Calendar
Your role
To help Registry staff to achieve these standards, students and colleagues are expected:
- To keep the University updated with any change in circumstances
- To be clear and reasonable in their request for information
- To be courteous in their interactions with Registry staff
- To understand and comply with the University's Statutes, Ordinances and Regulations
- To respond to reasonable requests from Registry staff without undue
delay
Contacting us
All sections of the Registry aim to provide a high-quality service to students and staff on all matters of academic administration within its remit. The Registry aims to provide:
- A courteous and professional service
- A prompt service during normal opening hours
Most enquiries are handled by the Personal Assistant to the Academic Registrar, James Olver, in Wessex House 2.12c. His telephone number and facsimile number are as follows:
Tel: 01225 383512
Fax: 01225 386366
If you wish to contact a particular office by e-mail you should use the following e-mail addresses:
Careers Advisory Service: careers@bath.ac.uk
Records Management Service: E.Richmond@bath.ac.uk
Admissions Office: admissions@bath.ac.uk
Student Records & Examinations Office: sreo@bath.ac.uk
Timetabling section: timetabling@bath.ac.uk