Student Records & Examinations Office

Examinations Office

Student Disability Advice Invigilation Information

Case Studies for Invigilators

1. Case Study

A student is sitting an exam using a laptop; they are half way through the exam when the computer crashes. The student is now panicking; what should you do?

You should note the time that the student had difficulties with the machine and technically “stop the clock”. Please then either call the Examinations Office or bring the student and the exam paper with you to the Examinations Office. Never leave the student unattended.
Please reassure the student that they are not missing out on writing time. Any time taken to solve the problem can be added on to the end of the exam.

2. Case Study

A student is in a separate/sole exam venue. The student has permission to eat. On arrival the student looks pale and unwell. The student starts the exam, is very quiet and begins to stare into space. You don’t see them writing for several minutes and you begin to feel that all is not well. What should you do?

Ask the student if they are ok – if they are let them continue the exam.
If they are not, note the time and ask what is wrong. If having some food will help allow them a rest break, noting down the time taken and adding to the end of the exam. If they are really unwell, please either call or bring them and their exam paper to the Examinations Office.

3. Case Study

You think you notice a student cheating. What should you do?

Make a note of what you have seen on the exam certificate and let the student complete the exam. When the exam is completed, ask the student to remain in the venue and explain what you think you saw. If they admit cheating please make sure you have copies of any notes etc. they were using. Please inform the Examinations Office immediately after the exam so that we can contact the relevant department if necessary. Please make sure you document everything on the exam certificate.

4. Case Study

(Part 1) A student taking an exam with others with extra time arrives late. The student is stressed and exhausted. The student starts demanding to know where s/he is to sit and distracting others who are already working. What should you do?

As there will be two invigilators in this venue, one should take the student outside the venue to calm down; you can then explain where s/he will be seated and how much time s/he has missed and how much is remaining. The student can then go in and be seated quietly. Make a note on the exam certificate.

(Part 2) Half way through the exam the same student gets up and walks out. What should you do?

As long as it is after the first half hour of the exam the student can leave the venue. If appropriate one of the invigilators can leave the room to see if the student is ok. Note the time the student left on the exam certificate.

5. Case Study

You are in an extra time venue. One of the students arrives at the exam early; they have been up all night revising and see that they only have 15 minutes per hour extra time. The other students are arriving and taking their places, but this student is adamant that they should have 30 minutes extra time per hour. They question the extra time. What should you do?

As there are two invigilators, one invigilator stays with the main group and the second accompanies the student to the Examinations Office to get confirmation about the extra time allowed.