Office of the University Secretary

Student complaints

The University believes that students should feel able to make a complaint, knowing that it will be fairly investigated. This will help the University to maintain the highest levels of academic and service standards. To this end, the University's complaints procedure has been designed to be as fair and straightforward as possible.

The following flowchart summarises the various stages of the University's student complaints procedure:


If you intend to make a complaint, you should read the full student complaints procedure, which can be found at Regulations, Appendix 1. Formal complaints should be made on a Student Complaints Form.

If you have any queries on the procedure, email

For broader information on all aspects of complaints and appeals within the University please go to students complaints and appeals