The University believes that students should feel able to make a complaint, knowing that it will be fairly investigated. This will help the University to maintain the highest levels of academic and service standards. To this end, the University’s complaints procedure has been designed to be as fair and straightforward as possible.
The following flowchart summarises the various stages of the University’s student complaints procedure:
If you have any queries on the procedure, please contact Mark Pender, Administrative Officer, Office of the University Secretary (telephone 01225 385398, email email@example.com).