Over the past few weeks, we’ve seen an intermittent issue where some scheduled Panopto recordings in certain teaching spaces fail to complete properly. Unfortunately, this issue persists and remains intermittent.
How to recognise the issue
The fault appears to be caused by a problem with the teaching PC (not Panopto directly). If there’s an issue with the recording, the recording status light on the lectern will show blue, indicating a fault. If you expect your session to be recorded and notice a blue light, please be aware that the recording won’t occur.
Which rooms are affected
| 1E | 1WN | 2E | 3WN | 4E | 4W | 5W | 6E | 6W | 8W |
|---|---|---|---|---|---|---|---|---|---|
| 2.4 | 3.10 | 3.1 | 2.1 | 2.4 | 1.2 | 2.3 | 2.1 | 1.2 | 1.1 |
| 3.6 | 3.11 | 3.5 | 2.56 | 2.7 | 1.32 | ||||
| 3.12 | 2.61 | 2.8 | All Level 2 | ||||||
| 3.19 | 3.22 | ||||||||
| 3.5 | |||||||||
| EB | WH | ||||||||
| 0.05 | 1LT | ||||||||
| 0.07 |
What you can do to temporarily resolve the issue
If the recording status light is blue, try the following steps:
- Press and hold the power button on the PC until it turns off.
- Wait about 5 seconds, then turn the PC back on.
The PC will restart and should reconnect to the Panopto service within a few minutes. Once reconnected, if it is still within the scheduled recording time, the recording will continue from the point of reconnection.
Preparing for the revision period
Ahead of the revision period for the upcoming exams, we recommend you review your lecture recordings, particularly if you’ve been teaching in one of the affected rooms. Check whether any of your recordings have been impacted by this intermittent fault.
If key content is missing, you may want to consider re-recording it to ensure students have the necessary materials. To record a short video using Panopto on your personal or office device, follow the instructions on the Teaching Hub.
Alternatively, if appropriate, you could share a recording from a previous year with this year’s cohort, if the content remains relevant.
Keeping updated on this issue
We apologise for the inconvenience and appreciate your patience. Our technical teams, in collaboration with external suppliers, are working hard to resolve the issue and to restore regular service as soon as possible.
Our Standard Support Team is actively monitoring the status of the recorders and will work to resolve any issues before your session starts.
The University of Bath IT status page, status.bath.ac.uk, allows you to check if a University IT system is operational (i.e., working as it should) without the need to contact the IT Service desk directly.
Please check status.bath.ac.uk for updates on this issue.