As we move to remote teaching and working, DDaT have experienced a significant increase in requests for help with hardware and software from across the University.
We want to assure you that colleagues from Digital, Data and Technology (DDaT) are working hard to assist staff and students but you may experience a short delay in our response.
To reduce turnaround times, we are temporarily asking colleagues from across DDaT to assist our front-line team in helping staff and students with IT requests.
Library: IT help and shop
We can solve the majority of IT software and hardware issues using Remote Desktop functionality. As a result we have moved IT help and purchasing online, meaning the face-to-face helpdesk in the Library will be closed. Contact IT support or purchasing if you need advice.
Collection of equipment
If you have been asked to collect equipment from the ITP Shop, please use the side entrance in the corridor between the Library and 1West.
Purchasing and loan of hardware
If you are working from home, then we recommend that if possible, you use your own equipment. To help you get started, we've created a guide on how to set up your kit for home working.
Loan of DDaT hardware
DDaT has a small number of laptops for loan. We are working closely with the University's Emergency Management Team (EMT) to compile a list of priority groups who are eligible for a kit loan. If you need advice please contact us.
Loan of departmental equipment
DDaT will update its policy shortly so that it is permissible for Heads of Department (HoDs) and Directors of Administration (DoAs) to loan monitors to colleagues who need them to be able to remote work.
Before HoDs and DoAs loan equipment, we need colleagues to complete the following form.
Desktop PCs do not work off-campus
University Desktop PCs are not eligible for loan, as they need to be connected to the University's network to function.
Purchase of Hardware from DDaT
The outbreak of the Coronavirus has severely disrupted supply chains in China. As a result, there is currently a six to eight-week delay for specific makes and models of laptops.
Limited stock of laptops for purchase
The University has an extremely limited stock of laptops available for sale. We are working with EMT to compile a list of priority groups who are eligible to purchase equipment, whilst the limitations are in place. Please contact us for help and advice.
We also have a limited stock of peripherals like mice, keyboards and web camera and are experiencing sourcing issues. As a result, we recommend speaking to your DoA/HoD.
Personal purchasing of equipment
There may be an exceptional circumstance where you may need to purchase equipment, for example, a new laptop, a set of headphones or a microphone from a third party website. Before you buy, you should talk to your HoD or DoA and get approval. As soon as you have permission, contact the IT shop who can buy the equipment on your behalf. If you purchase equipment without permission, the University cannot guarantee that you will get a refund.
We are currently working with the University’s Emergency Management Team to review this policy in light of the exceptional circumstances the University faces.
We will update this page as the situation develops. If you need help or advice, please contact us.