Over the last few weeks, many of you will have been using Microsoft Teams in order to work collaboratively with colleagues, keep up to date on projects and make working remotely as seamless as possible.
With this in mind, we are now introducing Teams Telephony and we want you to be part of the pilot.
How Microsoft Teams Telephony works
Teams Telephony brings the capabilities of a normal phone to Microsoft Teams, allowing you to make and receive telephone calls to landlines, mobiles and other internal phone users within the University. You can get a new number or you can choose to keep your old number and get it migrated to Teams Telephony.
When we return to campus, your office desk phone will be replaced by either a headset, Teams handset or speaker phone. Please talk to us about your preference so we can look at how this will be funded and if there is any residual value in your old phone.
You can also install Teams on your work or personal mobile device if you wish, allowing you to make and receive calls from the office while you are away from your desk.
- Teams Telephony adds a dial pad to the Teams app which you use to dial numbers.
- When people call you from a landline or mobile you get a notification just like a normal Teams to Teams call, but instead of the person's name you see the number of the person calling.
- You get a range of different settings and options that let you control your calls, including forwarding to colleagues and voicemail, which allows you to adjust your voicemail message, voicemail language and out of office message.
- More sophisticated phone system capabilities are also available such as 'call queues', where multiple people are able to answer calls placed to a specific number, 'auto attendants' that can provide callers with a menu system to route their call and 'group voicemail' for out-of-hours or missed calls.
- Just like a normal phone, Teams allows you to place a call on hold or transfer a call to another person, as well as offering a 'consult and transfer' option where you can ask a colleague if they are free to talk via instant message or you can call through to speak to them before transferring.
Benefits of using Microsoft Teams Telephony
There are many benefits of switching to Teams Telephony including:
- Being able to be more flexible in the way you work, freeing you from the restrictions of a traditional fixed desk and phone arrangement. You can work from almost any location while remaining contactable.
- With adjustable notifications you can easily tune in and tune out, so that Teams doesn’t disturb you when you are busy working on other things or not at work.
- Teams is 'presence aware', so you won’t be disturbed by telephone calls when you are busy, in a meeting or presenting your desktop. Your colleagues also won’t be disturbed by your phone ringing when you are away from your desk.
- Telephony features in Microsoft Teams give you quick and easy control over your calls. Voicemail and call forwarding settings are just a click away and Teams can even automatically adjust your voicemail settings when you put your out of office on.
- Microsoft Teams Telephony provides organisations with tools to help with business continuity, allowing operations to continue even through difficult times such as the current pandemic or snow days.
How to take part in the pilot
You can sign up to the pilot by filling out the form below. If you would like more advice or guidance on using Teams Telephony, you can read the Microsoft guides.