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University of Bath

First Line Managers

Essential management skills and practices: from leading teams to financial decision-making, engaging people in change and operational management.

Tutor making a point in a management training workshop
You'll discover how to drive people's performance, assist them through change and deliver superior results

Set the standard

First line managers have a key role to play in the organisation ensuring effective and efficient operation, and setting the standard for how things are done. This programme focuses on helping you to develop the management skills and practices you need to achieve this whilst also ensuring you have a solid basis upon which to build your personal development for the future.

Who should attend

The programme is aimed at developing first line managers with responsibility for supervising staff, working with teams or projects, or who plan and organise the work of others.

What the programme covers

Personal and organisational management

Focusing on the tensions between leading, managing and doing: what they are, how they can create distortions, and how to align these tensions into a more productive dynamic. Areas covered include:

  • developing personal management style
  • responsibility, accountability and outcomes
  • developing collective capability and action

Group dynamics and team management

Focusing on the latest thinking and case study evidence to help build the skills and capabilities required to develop high-performing teams. Areas covered include:

  • mobilising people and resources to implement winning strategies
  • building and managing high performance teams
  • exploration of scenarios to introduce participants to the characteristics and dynamics of high-performance teamworking

Finance and management accounting

This module will introduce participants to key financial concepts, and explain how these underpin decision-making, investment strategies and ultimately drive superior organisational performance. Areas covered include:

  • evaluating financial performance and prospects
  • investment appraisal and decision making
  • constructing business cases for organisational initiatives

Managing organisational change

This module blends external case study examples with real live issues to focus on managing multiple changes within a complex and ever-changing environment. Areas covered will include:

  • context sensitive change frameworks
  • cultural and political barriers to change
  • managing transitions and responsive adaptation

Effective operational delivery

Focusing on concepts, skills and knowledge which enable participants to build an understanding of operations and service management to focus on how to lead themselves and others in an operational environment. Areas covered include:

  • process characteristics – volume, variety, variability and customer visibility
  • linking process performance and customer experience
  • exploring the 'operations triangle': utilisation, variability (customer and process) and responsiveness

How you will benefit

  • Gain greater understanding of your own preferences, personal management style and how to manage these for optimal results
  • Explore a variety of tools, techniques and frameworks which will accelerate your fundamental understanding of the functioning of organisations
  • Develop invaluable people and management skills enabling you to manage collective performance, assist others through change and deploy appropriate business-focused strategies to deliver superior results

How your organisation will benefit

The programme will generate real impact whether you choose to send one individual or to adopt it as part of your organisational approach to people development. It will provide your people with first-rate leadership skills whilst equipping them with a broad range of essential management tools and techniques.

Fees, dates and location


Five-day programme: £3,000.


2020 dates to be confirmed


The programme is run at University of Bath in London, 83 Pall Mall.

Register your interest in this programme


Professor Michael Lewis

Professor Michael Lewis is Professor of Operations and Supply Management. His research interests include the digital transformation of knowledge-intensive work and operations strategy. He is a visiting professor at Danish Technical University and has been a visiting researcher at Harvard Business School and a Visiting Professor at the McDonough School of Business, Georgetown University. Michael works as a teacher and consultant with many public and private organisations.

Juliet Daye

Juliet is a Chartered Occupational Psychologist and Executive Development Consultant, with eleven years’ experience in leadership, organisation and talent development, holding senior roles in retail and financial services. She’s interested in the impact leaders have on people, how they can inspire and transform their teams, the organisation and wider society. Juliet specialises in the field of learning, talent and leadership development, and is experienced working with senior teams on organisational development and culture change projects.

Dr Trevor Long

Dr Trevor Long (Associate) has 35 years' experience in management consultancy and education. After embarking on an MBA, he became an independent management consultant and educator. Over the last 25 years he has worked with organisations including HMRC, BBC, IBM and The British Army in locations including the USA, Caribbean, South Africa, New Zealand and across Europe. Trevor focuses on strategy, people development, leadership and the dynamics of change. His doctoral research built on his interests in organisational effectiveness, with a particular passion for helping organisations and individuals develop positive people engagement and relationships.

Robin Aitken

Robin Aitken BSc, FCA, (Associate) is a visiting lecturer in financial management at the University of Bath. He is also the Founder of Bellevue Partners, through which he helps organisations run effective finance functions. He qualified as a chartered accountant with Arthur Andersen before spending seven years at the BBC. He then moved into the world of SMEs and gained extensive experience as a finance director of private equity-backed businesses as well as an AIM floatation. In his work, he helps people make the right decisions to build their organisations by engaging effectively with finance.

Dr Suzanne Pollack

Dr Suzanne Pollack (Associate) is a professional coach, coaching supervisor, tutor and facilitator, specialising in personal transformation, leadership and organisational change. This brings Suzanne into contact with leaders and coaches in many types of organisations, cultures and locations, including in the Far East, mainland China, UK, Europe, USA and Africa. Suzanne also works on bespoke executive programmes. She is experienced with the Myers Briggs Type Indicator, Firo-B, 360 and Emotional Intelligence Questionnaires.