Department of Education, Unit Catalogue 2007/08 |
ED10183 Managing expectations |
| Credits: 15 |
| Level: Certificate |
| Modular: no specific semester |
| Assessment: CW100 |
| Requisites: |
|
Aims & Learning Objectives: Aims: To enable candidates to understand the complexities of managing personal, organisational and societal expectations within an inclusive, user-centred service for disabled people and personal carers. Candidates will be required to: * Demonstrate an understanding of the diversity and complexity of personal and societal/occupational expectations; * Explore the way personal/professional/societal expectations about individuals and groups, particularly disabled people, affect the ability and rights of those people to exercise personal choice; * Demonstrate awareness of the ethical, moral and legal dilemmas that could and do arise when the expectations of different stakeholders conflict; * Using critical incidents, identify the knowledge and skills involved in consultation, negotiation and conciliation. Content: Expectations and disability. People's expectations of themselves and others. Expectations and choice in a democratic society. The notion of user-centred services. Professions - their expectations for and of their members and society's expectations of them. Expectations in relation to 'normality' and 'ability' at individual and societal levels. Ethical, legal issues relating to the notions of personal choice and services. Issues of power and control in relation to expectations. The conflict between expectations and availability of resources to meet them. |