Cleaning services we aim to provide

This information is for the 2023 to 2024 academic year.

We aim to:

• clean kitchens, shared bathrooms and social areas every two weeks
• clean en-suite bathrooms once per term

Your responsibilities

You are responsible for the day-to-day cleaning of your accommodation.

You must:

• make sure your kitchen, social areas and shared bathrooms are cleaned regularly throughout the week
• wash, dry and put away any washing up straight away
• dirty dishes must not be left in the sink, otherwise our Operations team cannot clean thoroughly
• keep surfaces, worktops and windowsills clear and clean, use the cupboards provided
• keep communal areas tidy and clutter free, so everyone can use the space and help our staff when cleaning
• clean your own bedroom and ensuite bathroom (if you have one) each week
• regularly remove any rubbish from your room
• remove any food debris from your room as soon as possible
• recycle as much of your rubbish as possible

Read our cleaning guide for further support and advice on how to keep your accommodation clean.

Expectations

Kitchens

We check kitchens and communal areas during your given cleaning time.

If the cleanliness of your kitchen falls below an acceptable standard, you will have 48 hours to improve it.

If there is no improvement, our staff will carry out a full deep clean at a cost of up to £35 per resident. You will be given a date and time of when the deep clean will take place.

Bedrooms

We check bedrooms regularly.

If your room is below an acceptable standard you will have one week to improve.

If there is no improvement, our staff will carry out a full deep clean, which you will be charged £50 for.

You will be given a date and time of when the deep clean will take place.