Before you begin

There are no prerequisites for this course.

Delivery Method: Tutor led
Course Duration: 1.5 hours

What you will learn

TOPdesk is a program used for IT incident reporting at the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • find your way around the TOPdesk interface and understand the terminology
  • create, update and resolve tickets (incidents)
  • communicate with the person who created the ticket
  • find and review tickets that have been created
  • escalate and refer tickets to other operators

Course dates

Please email us to see how we can help.

To book your place:

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"

Related courses

TOPdesk - Requests for Change and the Change Calendar
TOPdesk - Selections and Reports