Before you begin

There are no prerequisites for this course.

Delivery Method: Tutor led
Course Duration: 1.5 hours

What you will learn

TOPdesk is a program used for IT incident reporting at the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • find your way around the TOPdesk interface and understand the terminology
  • create, update and resolve tickets (incidents)
  • communicate with the person who created the ticket
  • find and review tickets that have been created
  • escalate and refer tickets to other operators

Current dates

A course will need a minimum of 2 attendees to run. Our current dates are:

  • Wednesday 19 September 2018, 2:15pm to 3:45pm
  • Thursday 18 October 2018, 10:15am to 11:45am

If you are unable to attend the above advertised date(s), please email us to enquire about future opportunities and to be put on the waiting list. You can also email us to arrange a session for your team to do as a group.

Related courses

TOPdesk - Requests for Change and the Change Calendar
TOPdesk - Problem Management

Book your place

To book your place:

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"