Before you begin

You should be familiar with the TOPdesk interface before you take this course. If this is not the case, we recommend you take our TOPdesk - Creating and managing tickets course first.

Delivery Method: Tutor led
Course Duration: 1.5 hours

What you will learn

TOPdesk is a program used for IT incident reporting and problem management at the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • create problems in TOPdesk
  • create problems from incidents
  • locate and open existing problems
  • use the 'New Problem Wizard' option
  • create partial problems
  • update, reallocate and/or resolve problems
  • create Known Errors

Current dates

A course will need a minimum of 2 attendees to run. Our current dates are:

  • Tuesday 25 September 2018, 2:15pm to 3:45pm
  • Friday 12 October 2018, 2:15pm to 3:45pm
  • Wednesday 28 November 2018, 10:15am to 11:15am

If you are unable to attend the above advertised date(s), please email us to enquire about future opportunities and to be put on the waiting list. You can also email us to arrange a session for your team.

Related courses

TOPdesk - Creating and managing tickets
TOPdesk - Requests for Change and the Change Calendar

Book your place

To book your place:

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"