Before you begin

You should be familiar with the TOPdesk interface before you take this course. If this is not the case, we recommend you take our TOPdesk - Creating and managing tickets course first.

Delivery Method: Tutor led
Course Duration: 1.5 hours

What you will learn

TOPdesk is a program used for IT incident reporting and problem management at the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • create problems in TOPdesk
  • create problems from incidents
  • locate and open existing problems
  • use the 'New Problem Wizard' option
  • create partial problems
  • update, reallocate and/or resolve problems
  • create Known Errors

Current dates

To book your place:

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"

A course will need a minimum of 2 attendees to run. Our current dates are:

If you are unable to attend the above advertised date(s) (or there aren't any listed), please email us to enquire about future opportunities and to be put on the waiting list/arrange a session. You can also email us to arrange a session for your team.

Related courses

TOPdesk - Creating and managing tickets
TOPdesk - Requests for Change and the Change Calendar
TOPdesk - Selections and Reports

Book your place

To book your place:

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"