Before you begin

You should be familiar with the TOPdesk interface before you take this course. If this is not the case, we recommend you take our TOPdesk - Creating and managing tickets course first.

Delivery Method: Tutor led
Course Duration: 1.5 hours

What you will learn

Please note that this is not a course to deal with problems encountered whilst using TOPdesk, but using TOPdesk to log and manage IT problems and known errors. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • create problems in TOPdesk
  • create problems from incidents
  • locate and open existing problems
  • use the 'New Problem Wizard' option
  • create partial problems
  • update, reallocate and/or resolve problems
  • create Known Errors

To arrange a course:

We will plan sessions when there is a need/request and then list them below. If there are no dates shown (or no listed dates are suitable), please email us to arrange a session.

Any arranged sessions will be listed here:

To book your place (on any session shown above):

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"

Related courses

TOPdesk - Creating and managing tickets
TOPdesk - Requests for Change and the Change Calendar
TOPdesk - Selections and Reports