Before you begin

There are no prerequisites for this course. It is only available to TOPdesk operators who use the Request for Change module; please check you can log in as an operator before attending.

Delivery Method: Tutor led
Course Duration: 1 hour

What you will learn

TOPdesk is a program used for change management at the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • understand what should be logged as a request for change
  • create a new request for change
  • create a request for change from an existing incident
  • create an emergency change request
  • postpone and amend requests for change
  • implement requests for change
  • view and use the Change Calendar

Current dates

A course will need a minimum of 2 attendees to run. Our current dates are:

  • Friday 5 October 2018, 10:15am to 11:15am
  • Tuesday 6 November 2018, 10:15am to 11:15am
  • Tuesday 20 November 2018, 2:15pm to 3:15pm

If you are unable to attend the above advertised date(s), please email us to enquire about future opportunities and to be put on the waiting list.

Related courses

TOPdesk - Creating and managing tickets
TOPdesk - Problem Management

Book your place

To book your place:

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"