Before you begin

There are no prerequisites for this course. It is only available to TOPdesk operators who use the Request for Change module; please check you can log in as an operator before attending.

Delivery Method: Tutor led
Course Duration: 1 hour

What you will learn

TOPdesk is a program used for change management at the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • understand what should be logged as a request for change
  • create a new request for change
  • create a request for change from an existing incident
  • create an emergency change request
  • postpone and amend requests for change
  • implement requests for change
  • view and use the Change Calendar

Current dates

A course will need a minimum of 2 attendees to run. Our current dates are:

To book your place:

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"

If you are unable to attend the above advertised date(s) (or there aren't any listed), please email us to enquire about future opportunities to be put on the waiting list/arrange a session.

Related courses

TOPdesk - Creating and managing tickets
TOPdesk - Problem Management
TOPdesk - Selections and Reports

Book your place

To book your place:

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"