Before you begin

You should be familiar with the TOPdesk interface before you take this course. If this is not the case, we recommend you take our TOPdesk - Creating and managing tickets course first.

Delivery Method: Tutor led
Course Duration: 1.5 hours

What you will learn

TOPdesk is a program used for logging and tracking incident 'tickets' within many parts of the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • create/edit selections
  • create/edit reports
  • test/run selections as you create them
  • run selections and reports from your home screen
  • run a selection/report from your Quick Release Bar

Current dates and times

To book your place:

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"

A course will need a minimum of 2 attendees to run. Our current dates are:

None currently arranged - please email us to enquire about future opportunities and to be put on the waiting list. You can also email us to arrange a session for your team.

Related courses

TOPdesk - Creating and managing tickets
TOPdesk - Requests for Change and the Change Calendar
TOPdesk - Problem management