Before you begin

You should be familiar with the TOPdesk interface before you take this course. If this is not the case, we recommend you take our TOPdesk - Creating and managing tickets course first.

Delivery Method: Tutor led
Course Duration: 1.5 hours

What you will learn

TOPdesk is a program used for logging and tracking incident 'tickets' within many parts of the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:

  • create/edit selections
  • create/edit reports
  • test/run selections as you create them
  • run selections and reports from your home screen
  • run a selection/report from your Quick Release Bar

Course dates/times and booking a place

We will plan sessions when there is a need/request and then list them below. If there are no dates shown (or no listed dates are suitable), please email us to arrange a session.

Any arranged sessions will be listed here:

To book your place (on any session shown above):

  • Go to the Employee Self Service booking page
  • Select the date you wish to book
  • Enter any optional personal objectives you wish to achieve
  • Select "Save"

Related courses

TOPdesk - Creating and managing tickets
TOPdesk - Requests for Change and the Change Calendar
TOPdesk - Problem management