Before you begin
You should be familiar with the TOPdesk interface before you take this course. If this is not the case, we recommend you take our TOPdesk - Creating and managing tickets course first.
Delivery Method: Tutor led
Course Duration: 1.5 hours
What you will learn
TOPdesk is a program used for logging and tracking incident 'tickets' within many parts of the University. This course is taught through a mixture of demonstration and hands-on practice. You will learn how to:
- create/edit selections
- create/edit reports
- test/run selections as you create them
- run selections and reports from your home screen
- run a selection/report from your Quick Release Bar
Booking a place
Please email us to enquire about future opportunities.
Related courses
TOPdesk - Creating and managing tickets
TOPdesk - Requests for Change and the Change Calendar