Skip to main content

Customer-centric operations: getting inside the minds of your customers

Find out how organisations work to ensure a customer-centric approach

  • 28 Apr 2020, 9.00am to 28 Apr 2020, 10.00am BST (GMT +01:00)
  • This is an online event.
  • This event is free
Register for this event This event is invitation-only

In this session, Professor Brandon-Jones will discuss ways in which organisations can ‘deconstruct’ their product and service offerings, identify key operational improvement priorities, understand sources of gaps between customer expectations and perceptions of service, and re-think their approaches to customer failure and complaints.

Presenter

Alistair Brandon-Jones is a Professor in the School of Management at the University of Bath

Book your place

Register for this event

Contact us

If you have any questions about this event please contact us