2019/20 courses: This course is likely to run in May only.
The session will consider all types of difficult conversations. It will focus in particular on managing difficult conversations and importantly how to prepare for them.
You will look at the skills needed to deliver a difficult conversation and specifically how to say it. The session will include lots of practice and the opportunity to use your own situations.
Intended learning outcomes
By the end of the session you will be able to:
identify the purpose of your conversation - what are you trying to achieve? what would be a good outcome for you?
Prepare for your conversation - some key questions to ask yourself/things to think about
Be assertive and confident in your delivery
Give feedback to anyone - how to say it
Apply your skills around listening, good questions and being professional during your conversation
This course has pre-work which will take approximately 1-2 hours to complete.
Before attending this course you will need to:
Consider and make notes on the areas below and be prepared to share your thoughts in the session:
- Think about a difficult conversation you have had recently?
- What specifically made it difficult for you?
- What went well?
- What could have gone better?
Download, print and complete the two assessments below (from the Development Toolkit) and bring your results with you:
Read the two articles below (from the Development Toolkit):
Effective Behaviours Framework (EBF)
The Effective Behaviours Framework (EBF) has nine key behavioural areas. This course will help you to develop skills and knowledge related to the EBF behavioural groups highlighted below:
- Managing self and personal skills
- Embracing change
- Developing self and others
Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.
Book or cancel your place using ESS
Discussing your learning and development with your line manager
We assume that if you need permission or agreement to attend this course you will have arranged this before booking, and have also jointly discussed the following with your line manager to ensure that the training is suitable and your learning can be transferred back to the workplace:
- how this training will help to deliver your individual/team goals
- the expected outcomes (i.e. what is expected to change/improve as a result)
- any support required post-course to enable you to transfer your learning back to the workplace
Your manager will receive an automated notification when you book or cancel a place on a course using ESS.
Book a place
Once a course date has been arranged you can book your place using Employee Self-Service (ESS). You must book a place to be able attend. Download instructions on how to book your place using ESS.
Please note that we do not hold a waiting list for this course.
Cancel your place
You can cancel your place using Employee Self-Service (ESS). Download instructions on how to cancel your place using ESS.
Please cancel your place as early as possible, and at least 3 days in advance, to allow others to book instead.
Related online learning and resources
Access online tools and support about preparing for and having difficult conversations on-demand via the Development Toolkit, such as:
Red Door Coaching and Training
Who should attend