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Service Design - Digital, Data and Technology Learning Lunch Series

Join Rich Prowse, Deputy Director of Service Design to learn how the practical application of design can help to deliver successful on and offline experiences.

  • 20 Sep 2019, 12.30pm to 20 Sep 2019, 1.30pm BST (GMT +01:00)
  • Rooms 2.17 and 2.18, 4 East South, University of Bath
  • This event is free
Learn how Service Design can create a framework for collaboration

Putting people at the heart of service development is critical if we want to transform their experiences. In this Learning Lunch, you'll find out what Service Design is and how user research can be used to gain actionable insight. You'll also learn how to visualise a service, and how to use this to build better experiences for the colleagues and students.

Key takeaways:

  • What Service Design is
  • The difference between a product and a service
  • The Principles of Service Design thinking
  • How Service Design can help bridge silos between departments
  • The Role of front stage, backstage and behind the scenes
  • User research techniques
  • Methods for visualising a service
  • What a Service Standard is and how it can help

Who it's for:

  • Marketers and communicators who want to improve prospects and applicants experience
  • Designers and developers who want to build better products and services
  • Colleagues who support students who want to make it easier for them to access advice and guidance


The Learning Lunch Series is held in the 'Big Meeting Room' the 2nd floor of 4 East South

Rooms 2.17 and 2.18 4 East South University of Bath Claverton Down Bath BA2 7AY United Kingdom

Contact us

If you have any questions about the learning lunch, please get in contact