University of Bath

Conflict management

This course focuses on conflict in relation to people and teams, and will help you to identify how you can deal with conflict.

When the course runs


  • Wednesday 29 November 2017


  • 1.00pm -3.00pm


  • Lisa Hegan, HRd Bristol

2017/18 courses: This course is likely to run in November only.

About this course

This course starts by enquiring into ‘What is conflict’ and ‘how does conflict arise?’ The session focuses on conflict in relation to people and teams, what happens for you when conflict arises, and will help you to consider your role in dealing with conflict and what resources you can access to support you.

During the session you will explore:

  • the causes of conflict and the change curve
  • the effects of conflict on an individual’s behaviour
  • the impact of conflict from a team perspective
  • the role of your manager in conflict management

In addition, key areas of University strategy will be outlined, and links will be made to the Effective Behaviours Framework as well as an indication of further resources that you may find useful in the Development Toolkit and Change Toolkit and relevant HR policies (including EAP). We will also touch upon the role of the HR Business Partner.

Intended learning outcomes

By the end of this course you will be able to:

  • describe how conflict might occur
  • identify how you can handle conflict, on an individual and team perspective
  • consider the role of your manager in conflict resolution
  • recall where to access other useful resources to support you

Pre work

Please note this course has pre-work, taking approximately an hour in total.

Effective Behaviours Framework (EBF)

The Effective Behaviours Framework (EBF) has nine key behavioural areas. This course will help you to develop skills and knowledge related to the EBF behavioural groups highlighted below:

  • Managing self and personal skills
  • Embracing change
  • Working together

Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.

Who should attend

This course is suitable for all staff who do not have line management responsibility.

If you are a manager or supervisor, please see the conflict management course for managers and supervisors.

Book a place

Please note that we do not hold a waiting list for this course.

To book a place on a published course date email with the following;

  • course title
  • date
  • your name
  • any access requirements you may have.

Or call ext. 6369.

We assume that if you need permission or agreement to attend this course you will have arranged this before booking.

Courses are subject to room availability. We will do our best to find rooms, but if we can't we may be forced to postpone or cancel the event.

Online learning and resources

Access online tools and support about conflict on-demand via the Development Toolkit, such as: