Dental appointments during the Coronavirus outbreak
Re-opening of the Dental Centre during COVID-19 and what to do.
COVID-19 response from the Dental Centre
Guidance from the Dental Centre
We are still closed except for telephone advice.
We are working hard to try to get the practice open as soon as possible. The health and well-being of our patients and staff is our priority so we will only open when we can do so safely. We are currently awaiting supplies of the appropriate PPE. We will keep you updated and when we do open, we will be prioritising those who have had dental problems and needed our advice in the last couple of months and then those who have outstanding treatment.
For now, we are not booking check-ups. We would be grateful that unless you are a patient of the practice who currently has a Dental problem you do not contact the practice yet.
When we do reopen it will be for booked appointments only which will need to be made via telephone or e-mail.
We look forward to seeing you as soon as possible.
If you are a patient and have a dental emergency please call us to discuss. If you are calling out of hours, please call the NHS helpline on 111.
Please contact 111 if you are not a member of the practice and require emergency Dental care.
Due to the increasing costs of the Royal Mail the Dental Centre will no longer be sending reminders for check ups by post.
We send electronic reminders for appointments by email. We can also remind you that you are due for a check up via email.
SMS reminders are currently unavailable.
We would appreciate your feedback about this change to our service.
Cancellations and missed appointments
If you are unable to keep your appointment, please let us know as soon as possible so that we can use the appointment for another patient on our waiting list. If you miss more than two appointments and give less than two working day's notice, we may not be able to complete your treatment or offer you NHS care in the future.
After a missed appointment you will have to pay the cost of the treatment band again when the appointment is rebooked.
Reminders and recalls
At the end of your course of treatment, your dentist will discuss with you when you will need to see a dentist again. NHS dentists will now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE) on how often patients need to see their dentist, according to their oral health needs. It is no longer the norm for NHS patients to have two NHS check-ups each year if you do not need them. The Department of Health wishes NHS resources to be allocated to those who need it most. You can of course visit your dentist more often privately if you prefer to talk to your dentist more regularly about your oral health needs, have a regular hygiene visit and the reassurance that all is well.
We will continue to offer to either book your next appointment in advance or send you a reminder nearer the time.
Courses of treatment
Courses of treatment which have more than two months between them will be closed. If you are unable to return to the Dental Centre for treatment, you will be required to pay the whole band charge when you return.
The 2 month rule is set by the NHS and our practice has no control over this. We have no idea when any routine NHS or private dental services will be up and running again.
Unfortunately this will affect a large number of patients at the Dental Centre who have had treatment appointments cancelled due to the current COVID- 19 restrictions that have been put in place.
If you have any questions regarding this while these restrictions are in place please contact us by phone or email for advice.