What to do if you have IT difficulties

• If you have difficulty connecting to Inspera, Moodle, Re:View or MS Teams during an assessment, please check whether these services, and Single Sign-On, are currently operational at University of Bath IT status.

• If you need IT support and advice before or during an assessment you should submit an IT support enquiry online.

• There are guides available online that may be helpful to you:

  • You can reset your password via the password reset tool. Further guidance is available via our guide Change or reset your University password.
  • You should also read the guide Preparing yourself to study remotely for further IT guidance.

What to do if you have any other difficulties

If your exam is taking place on Inspera please refer to these useful guides first:

• Inspera the Essentials
• Inspera Student Guidance
• Prepare your documents for submission in Inspera

We also have a full exams guide that may answer any questions you have.

If you've already referred to the guides above and you have a non-urgent query that doesn't relate to an IT issue you can email examinations@bath.ac.uk. If your issue relates to a problem with Inspera please include a screenshot with your email.

During the assessment period if you need to speak to someone urgently, please call our Exam Helpline. This is emergency telephone support on +44 (0)1225 387500. The line will be open from 8am to 6pm British Summer Time (BST), Monday to Friday, throughout the assessment period, and from 8am to 9:45am British Summer Time (BST) on a Saturday.

If you have a general query about examinations please email examinations@bath.ac.uk.

Existing Support

During the exam period, a wide range of support and guidance across the University will continue to be available to you through:

• Student Services
  
• the Wellbeing Service
  
• Be Well - Talk Now
• Counselling and Mental Health
  
• the Disability Service
  
• the University Library
• the Academic Skills Centre
• the SU Bath Advice & Support Centre
  
• your Director of Studies or Personal Tutor

Links to other information

• Exams and assessments main page - Information about exams and assessments, including the exam schedule, where to find support and further guidance, and what to do if an assessment is affected.

• Supplementary exam timetable

• Student Guide to Exams: 2020/21 Supplementary assessment period

• What to do if you need to defer your exam

• Reporting individual mitigating circumstances