Exams and assessments - get help and advice
Where to get guidance, advice and support before and during the exam period, and contact details for the exams helpline.
What to do if you have IT difficulties
If you have difficulty connecting to Inspera, Moodle, Re:View or MS Teams during an assessment, please check whether these services, and Single Sign-On, are currently operational at University of Bath IT status.
If you need IT support and advice before or during an assessment you should submit an IT support enquiry online.
There are guides available online that may be helpful to you:
What to do if you have any other difficulties
If your exam is taking place on Inspera please refer to these useful guides first:
We also have a full exams guide that may answer any questions you have.
If you've already referred to the guides above and you have a non-urgent query that doesn't relate to an IT issue you can email email@example.com.
If you need to speak to someone urgently, please call our Exams Emergency Helpline. This is emergency telephone support on +44 (0)1225 387500. The line will be open from 8am to 6pm Greenwich Mean Time (GMT), Monday to Friday, throughout the assessment period and from 8am to 10am Greenwich Mean Time (GMT) on a Saturday. Outside these hours, you can still email us at firstname.lastname@example.org. We'll pick your email up on the next working day.
During the exam period, a wide range of support and guidance across the University will continue to be available to you through:
Links to other information
Exams and assessments main page - Information about exams and assessments, including the exam schedule, where to find support and further guidance, and what to do if an assessment is affected.