Managing effective conversations
An opportunity to consider and learn how to maximise the positive impact of your conversations with your colleagues.
When this course runs
Date(s) and time(s):
- Thursday 11 October 2018, 9.30am - 12.30pm
- Thursday 11 October 2018, 13.30pm - 4.30pm
Presenters: Red Door Coaching and Training
2018/19 courses: This course is likely to run in October only.
To book/cancel your place once a course date has been arranged - please see the instructions below for using Employee Self Service (ESS).
About this course
What does a great conversation in the workplace look like?
This workshop will give you the opportunity to consider and learn how to maximise the positive impact of your conversations with your colleagues. You will explore:
the benefits of listening, including tools to enable you to do this effectively
body language and tone of voice
how to close a conversation
techniques to deal with difficult conversations
Intended learning outcomes
By the end of the session you will be able to:
identify how you can improve your communication skills
apply approaches to help you to communicate assertively and confidently
describe good listening skills and examine how well you can do this during a conversation
recall different conflict resolution styles and apply techniques to make a difficult conversation have a positive outcome
recall where to access other useful resources to support you (such as the Development Toolkit)
This course has no pre-work.
Effective Behaviours Framework (EBF)
The Effective Behaviours Framework (EBF) has nine key behavioural areas. This course will help you to develop skills and knowledge related to the EBF behavioural groups highlighted below:
- Managing self and personal skills
- Developing self and others
- Working together
Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.
Who should attend
This course is suitable for staff who:
- would benefit from increased confidence as a result of improving their communication skills
- wish to explore the skills required to be an effective, positive communicator
Book or cancel your place using ESS
Discussing your learning and development with your line manager
We assume that if you need permission or agreement to attend this course you will have arranged this before booking, and have also jointly discussed the following with your line manager to ensure that the training is suitable and your learning can be transferred back to the workplace:
- how this training will help to deliver your individual/team goals
- the expected outcomes (i.e. what is expected to change/improve as a result)
- any support required post-course to enable you to transfer your learning back to the workplace
Book a place
Once a course date has been arranged you can book your place using Employee Self-Service (ESS). You must book a place to be able attend.
Please note that we do not hold a waiting list for this course.
Cancel your place
You can cancel your place using Employee Self-Service (ESS).
Please cancel your place as early as possible, and at least 3 days in advance, to allow others to book instead.
Online learning and resources
Access online tools and support about effective communication on-demand via the Development Toolkit, such as: