University of Bath

Managing effective conversations

An opportunity to consider and learn how to maximise the positive impact of your conversations with your colleagues.

When this course runs


  • tbc


This is a half-day course. Please state which session you wish to attend (am or pm) when requesting a place.

  • (AM) 9.30am to 12.30pm

  • (PM) 1.30pm to 4.30pm


  • Red Door Coaching and Training

2018/19 courses: This course is likely to run in October only.

About this course

What does a great conversation in the workplace look like?

This workshop will give you the opportunity to consider and learn how to maximise the positive impact of your conversations with your colleagues. You will explore:

  • the benefits of listening, including tools to enable you to do this effectively

  • body language and tone of voice

  • building rapport

  • how to close a conversation

  • techniques to deal with difficult conversations

Intended learning outcomes

By the end of the session you will be able to:

  • identify how you can improve your communication skills

  • apply approaches to help you to communicate assertively and confidently

  • describe good listening skills and examine how well you can do this during a conversation

  • recall different conflict resolution styles and apply techniques to make a difficult conversation have a positive outcome

  • recall where to access other useful resources to support you (such as the Development Toolkit)

Effective Behaviours Framework (EBF)

The Effective Behaviours Framework (EBF) has nine key behavioural areas. This course will help you to develop skills and knowledge related to the EBF behavioural groups highlighted below:

  • Managing self and personal skills
  • Developing self and others
  • Working together

Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.

Who should attend

This course is suitable for staff who:

  • would benefit from increased confidence as a result of improving their communication skills
  • wish to explore the skills required to be an effective, positive communicator

Book a place

Please note that we do not hold a waiting list for this course.

To book a place on a published course date email with the following;

  • course title

  • date

  • your name

  • any access requirements you may have.

Alternately, call ext. 6369.

We assume that if you need permission or agreement to attend this course you will have arranged this before booking.

Courses are subject to room availability. We will do our best to find rooms, but if we can't we may be forced to postpone or cancel the event.

Online learning and resources

Access online tools and support about effective communication on-demand via the Development Toolkit, such as: