University of Bath

Managing effective conversations

An opportunity to consider and learn how to maximise the positive impact of your conversations with your colleagues.

When this course runs

Date(s) and time(s):

  • Thursday 11 October 2018, 9.30am - 12.30pm
  • Thursday 11 October 2018, 13.30pm - 4.30pm

Presenters: Red Door Coaching and Training

2018/19 courses: This course is likely to run in October only.

To book/cancel your place once a course date has been arranged - please see the instructions below for using Employee Self Service (ESS).

About this course

What does a great conversation in the workplace look like?

This workshop will give you the opportunity to consider and learn how to maximise the positive impact of your conversations with your colleagues. You will explore:

  • the benefits of listening, including tools to enable you to do this effectively

  • body language and tone of voice

  • building rapport

  • how to close a conversation

  • techniques to deal with difficult conversations

Intended learning outcomes

By the end of the session you will be able to:

  • identify how you can improve your communication skills

  • apply approaches to help you to communicate assertively and confidently

  • describe good listening skills and examine how well you can do this during a conversation

  • recall different conflict resolution styles and apply techniques to make a difficult conversation have a positive outcome

  • recall where to access other useful resources to support you (such as the Development Toolkit)


This course has no pre-work.

Effective Behaviours Framework (EBF)

The Effective Behaviours Framework (EBF) has nine key behavioural areas. This course will help you to develop skills and knowledge related to the EBF behavioural groups highlighted below:

  • Managing self and personal skills
  • Developing self and others
  • Working together

Please note that attending the course does not provide evidence of achieving these behaviours; you will need to demonstrate them by applying your skills and knowledge.

Who should attend

This course is suitable for staff who:

  • would benefit from increased confidence as a result of improving their communication skills
  • wish to explore the skills required to be an effective, positive communicator

Book or cancel your place using ESS

Discussing your learning and development with your line manager

We assume that if you need permission or agreement to attend this course you will have arranged this before booking, and have also jointly discussed the following with your line manager to ensure that the training is suitable and your learning can be transferred back to the workplace:

  • how this training will help to deliver your individual/team goals
  • the expected outcomes (i.e. what is expected to change/improve as a result)
  • any support required post-course to enable you to transfer your learning back to the workplace

Book a place

Once a course date has been arranged you can book your place using Employee Self-Service (ESS). You must book a place to be able attend.

Please note that we do not hold a waiting list for this course.

Cancel your place

You can cancel your place using Employee Self-Service (ESS).

Please cancel your place as early as possible, and at least 3 days in advance, to allow others to book instead.

Online learning and resources

Access online tools and support about effective communication on-demand via the Development Toolkit, such as: